3 Ways to Advocate for Higher Standards in Your Dining Room

This week, the health care industry celebrates National Patient Advocacy Week (April 9th – 13th), which started me thinking about how senior living communities can advocate on behalf of residents for higher standards in the dining room.

Here are three easy tips for fostering hospitality and service improvement in your community:

  1. Shift your service focus to put residents’ needs first—and encourage your dining service team to do so as well.
  2. Teach your staff the importance dining has for the overall health and well-being of the community.
  3. Share your copies of Kind Dining® Connection with your staff. The Be Kind tips are perfect for passing out to servers or posting in the break room. The Activities Director or Dining Manager will appreciate the Table Tip. News and best practices articles will be helpful to managers and team leads.

About Cindy Heilman

Cindy Heilman MS, DTR: Cindy Heilman has over 25 years of experience in enhancing hospitality, and food service standards. She is the CEO of her own company, Higher Standards LLC, and creator of Kind Dining® Training. Her unique background in restaurant ownership, in hospitality and healthcare food service, in working as a Dietetic Technician Registered and Healthcare Specialist at SYSCO Foodservices, led her to the development of her exclusive program that improves relationships and lives of aging residents through the dining experience.

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