Kind Dining

Does a bully ruin your community dining room?

A friend told me about her friend Anne starting a new job as a food server in a senior living community. She ran smack into a bully that pulled gloom down over everyone in the dining room. It was a sad place to be. She boldly criticized every other food server trying to get the residents to laugh at them. … Continue reading

Kind Dining in Assisted Living Pays

Leading the Troops

Seniors telling their stories is an important part of who they are as they evolve into their elder years. I heard a WWII veteran tell his story on NPR’s StoryCorp. He was part of a platoon who had to come up with ideas on deception; how to fool the enemy into believing misinformation. One of the tools they used was … Continue reading

Do your residents ask for fresh fruits and vegetables?

This time of year when seeds are planted in freshly tilled soil excitement blossoms in the air. The promise of fresh vegetables growing and ready to harvest before we know it is an exciting part of satisfying residents in your community. This brings me to think of the Farm-to-Table programs I’ve seen in senior living communities. The concept has grown … Continue reading

Remember the newly hired person who didn’t really fit?

If you think that the next employee you hire will bring a fresh new outlook to your present group of food servers, take a deep breath and rethink that thought. Remember the last time you hired a person you thought was perfect for the job only to find that one little item slipped through the evaluation and analysis. It’s the … Continue reading

Does your food serving staff know your diners?

Do you remember Deborah Kerr singing Getting to Know You in the film The King & I with Yul Brynner? It’s a lovely, happy scene where she meets the King’s children, all of them. As the new teacher, she is in the same situation as the food servers in your community dining room. She sings “Getting to know you, Getting … Continue reading

Do Your Food Servers Use Communication and Teamwork to Their Benefit?

We all know that the dining room in the community is not the same as a restaurant vying for its place in popularity with the public. But we also know that a community dining room run like that popular restaurant is a place we are aiming for. To satisfy our residents, their guests and our food servers is a good … Continue reading

Is Your Community Dining Room Rising to the Challenge Set by the American Geriatrics Society? Part 2

Mealtimes meeting the American Geriatrics Society recommendations and the latest CMS regulations are goals. Communities have been challenged with the problem of seniors changing their habits from relying on appetite stimulants or high calorie supplements to keep their weight up to a healthy number. The community can easily provide the setting in the dining room to reverse old, unhealthy habits … Continue reading

Do Your Food Servers Work Alone?

When Steve Jobs was forced out of Apple he didn’t sit back and watch others succeed. He bought Pixar and  moved the company to a location planned with three separate buildings that would hold separate departments. He scrapped that whole idea quickly and decided that what his company needed was one, open space building with a central location such as … Continue reading

Is Your Community Dining Room Rising to the Challenge Set by the American Geriatrics Society? Part 1

Remember being 24 years old, going out to dinner with the person/people you wanted most to spend time with. See yourself being recognized when you were greeted at the door of the restaurant and was led to a table you favored. This was where you wanted to savor your choice of food, chat about the day’s happenings and share ideas … Continue reading

Is Kindness the Answer?

Maybe when you are unhappy it is better to go out for a walk instead of feeding your unhappiness with a plate of pie a la mode. In a study conducted at Iowa State University, students were directed to walk around campus for 12 minutes and practice one of three different techniques to lower anxiety. The first set (loving-kindness) was … Continue reading