Remember the Painting Freedom From Want by Norman Rockwell?

Norman Rockwell’s Freedom from Want must be one of his most revered paintings. It shows the grandparents placing the turkey on the Thanksgiving table with the family sitting happily around it. I think so highly of it that I have used it in my presentations. It is the very essence of my beliefs of bringing warmth to the table in … Continue reading

Do You Know What Your Residents Really Think of Your Servers?

A friend of mine told me about a recent dining experience she suffered through. Her words, not mine. “We were excited, out to an upscale restaurant new to us and celebrating our 25th wedding anniversary. Of course we mentioned that fact to the perky young lady that came to us, announcing her name was Brianna and she would be our … Continue reading

Is Incivility Really a Problem Today?

Every generation seems to complain about the younger generation in the way they dress, in their awful language, and especially in their lack of the good manners taught to the earlier generations. It’s true! There is a new trend begun in the last few years that shows people are leaving high-income and high-stress positions in big cities to return to … Continue reading

More Responsibilities for Caregivers? Embrace Kindness

It’s usually easier to train new people to the community than to update new training to those who have been doing their job their way for a length of time. That’s where Kind Dining® comes in. With skill, experience, and the new rules and regulations at hand, we will show your serving staff training and how it benefits them to … Continue reading

New Responsibilities for Caregivers?

The lessons learned in life are often as important as the first ones we learn in school when training for a career. This happened when the state surveyor pulled me into her confidence by telling me how much better I could be in my career by embracing the changes and broadening my expanse of expertise. My value to my community … Continue reading

Expanding Opportunities for Your Nursing Staff

Some time ago I was explaining the importance of learning new skills for nurses during a training session of Kind Dining. One individual balked at the idea of needing to do anything different than she had always done. She was so adamant that her arms folded across her chest looked like they would block any new information from entering her … Continue reading

Residents’ Care and Mealtimes are Most Important to Your Residents.

In a successful community dining room, every staff member needs to perform their individual part to please residents, just like each musician in an orchestra plays from his sheet music to deliver a unified audience-pleasing performance. Executive Directors tell me, “Resident caregivers grumble about serving food or pouring coffee.“We didn’t school to be wait staff and resent this part of … Continue reading

Do Your Servers Know That Communication and Hospitality Skills Help Personalize the Dining Experience?

I recall a teenage kitchen worker in one Kind Dining® class. He was just looking for a job and happened to find one in this community. His focus about just earning money changed after he noticed how the residents became personal to him. “It didn’t take long for me to realize that showing up for work, being there, and being … Continue reading

Is a Teammate Having a Hard Day? What Builds a Team?

My friend’s brother Bob, who owned a bistro, told me about the difficulty he had with a chef. The food she prepared was excellent. She even brought some of her own recipes. But she refused to come out of the kitchen to say hello to the steady customers who wanted to meet the chef who cooked their wonderful food. These … Continue reading

Do Your Servers Listen?

When I was in my mid 20s I was working in the wilds of Alaska at an isolated camp where 100 young adults, ages 16-23 from multiple states came together for conservation work. This was bare bones living and working! There were no luxuries or electricity! Gracious, we did have running water. Cold, only! I was in charge of the … Continue reading