Do Your Servers Know That Communication and Hospitality Skills Help Personalize the Dining Experience?

I recall a teenage kitchen worker in one Kind Dining® class. He was just looking for a job and happened to find one in this community. His focus about just earning money changed after he noticed how the residents became personal to him. “It didn’t take long for me to realize that showing up for work, being there, and being … Continue reading

Is a Teammate Having a Hard Day? What Builds a Team?

My friend’s brother Bob, who owned a bistro, told me about the difficulty he had with a chef. The food she prepared was excellent. She even brought some of her own recipes. But she refused to come out of the kitchen to say hello to the steady customers who wanted to meet the chef who cooked their wonderful food. These … Continue reading

Do Your Servers Listen?

When I was in my mid 20s I was working in the wilds of Alaska at an isolated camp where 100 young adults, ages 16-23 from multiple states came together for conservation work. This was bare bones living and working! There were no luxuries or electricity! Gracious, we did have running water. Cold, only! I was in charge of the … Continue reading

How Does Kind Dining Promote Personal Potential?

A friend of mine, who married very young, told me about leaving an unhappy marriage after fifteen years and entering the workforce for the first time. She started by taking orders from the salesmen for a wine wholesaler. Practicing the pronunciation and spelling of imported wines was vital to her. She didn’t last long. Her employer saw great potential in … Continue reading

Are You Helping Your Servers Reach Their Highest Potential?

The leader in the community that is afire with passion for being the best at working toward a common goal inspires every other employee who becomes aware of that devotion. That dedication is contagious and will spread to your employees who also want to be the best at their particular job. Kind Dining® training gives your servers the opportunity to … Continue reading

It Matters That Your Servers Care

One day an instructor called me, very excited, about a community where she had been conducting Kind Dining® training sessions.“The Licensed Nurse Aides (LNAs) have been serving meals in the dining room and came to me to ask permission to buy decorative baskets for the tables. Naturally I happily said, This is your dining room, please do it!” She sees … Continue reading

Do Your Employees Take Ownership?

A Kind Dining® instructor called to tell me of an incident showing a big result from one of her Kind Dining® training sessions. One of the servers donned an apron just to see what reaction she would get. Surprisingly a resident told her she looked like Kind Dining® and that she liked the look of it. Others agreed with her. … Continue reading

How to Attract Clients to Your Community

A friend told me that without revealing her professional interest, she’s asked friends of friends that live in a retirement community what made them choose a particular place for the expected final home of their lifetime? They invariably made an overall comment about the pretty and neatness of a place just before they raved about the dining room. It was a … Continue reading

What Attracts Residents to Your Community?

My friend’s brother opened a small lunch only bistro in a small town back in the 90s. The ambiance was warmth with black and white tiled floor and checkered tablecloths. Toulouse Lautrec hung on the walls. His wait staff was welcoming in French apron over black pants and white shirt-style dress, with full knowledge of each day’s menu and dish … Continue reading

Learning About Happiness in Your Community

Last week I ran into an old friend that I had not seen in a long time. After exchanging the polite pleasantries, we decided to have coffee and really catch up. Soon we fell into conversation about our work. She’s been a high school teacher and guidance counselor for at least 20 years. “There has been a major change in … Continue reading