Are Your Servers Learning What is Up-to-Date?

I read in a blog that Glassdoor named a Senior Living Community one of 50 Best Places to Work in 2017. It noted the passion of the employees who stated that they loved the residents and valued their wisdom. Here are three direct quotes from the employees:  “I find joy in working with my residents. I like to make them … Continue reading

Wanting to Work in Your Community

A friend told me about me her stay at Duke University Hospital during her scheduled heart surgery to replace a defective aortic heart valve. “I talked to everyone, the man who wheeled me down for an x-ray each day, the lady who cleaned my room, the nurses on the floor, and the person who brought my meals. I even queried … Continue reading

Does Your Dining Room Have Winning Teamwork?

The culture of hospitality is the key factor in senior care community and the dining room is the heart of that factor. It’s usually where strangers come to first meet their new lifetime neighbors, to dine, socialize, and generally get to know each other. It‘s also where they will come to see the serving staff three times a day and … Continue reading

Do Your Employees Look Forward to Coming to Work?

A friend of mine told me that she put her house up for sale. She followed all the tips the Realtor® suggested about staging the interior of her home. When one couple came to look at the house, they struck up a conversation. “I noticed how clean all the streets in the neighborhood are,” she commented. This surprised my friend … Continue reading

What is Kind Dining®?

Every senior housing community, whether retirement or skilled healthcare, must provide the best dining experience it can offer. In order to reach that goal a new mindset and skill set ought to be put in place. It’s time for the organization to realize that residents are not guests in the community but have chosen to make the community their home. … Continue reading

Teamwork in the Dining Room

My friend, who comes from a restaurant family, told me how everyone in their restaurant worked as a team. When the dinner hour became truly busy, the wait staff took a moment to clean a table to help the busboy, the sommelier and the host-both in tuxedos-carried a plate to a waiting diner to help a wait person, for the … Continue reading

Have your caregivers and ancillary staff embraced the changing roles of new responsibilities to work as a team with your serving staff?

Watching a well-trained professional team work through a busy mealtime is like watching a theatre production of a top rated director. It gives the viewer pure pleasure to see each person have a part to play and interact gleefully with everyone else. When your caregivers and ancillary serving staff learn the new routine enforced by the new regulations, they will … Continue reading

Do Your Community Marketers, Ancillary Staff and Dedicated Servers Know the Importance of Your Dining Room?

Every industry has its focal point, the most important center that every other part of the production surrounds. In community living that focal point is the dining room. In my first job in health care after years of experience in the restaurant industry, I learned quickly and surprisingly from a state surveyor just how important our dining room was to … Continue reading

Does Your Serving Staff Work as a Team ?

I took note when the “Greatest Coach of All-Time” UCLA coach John Wooden said, “Failing to prepare is preparing to fail.” This brief statement overflowed into all areas of his long, successful life and it does the same for every area of your dining room. You want your serving staff to work together as an award-winning team. You want your … Continue reading

The Importance of Your Dining Room

Arlene – the state surveyor – sat down to interview me, and it changed how I could make a real difference. I had spent the first two weeks on the job organizing the inter-workings and cleaning of the kitchen, reading the notes from the nurses on each resident’s dietary information. “Why is Ms. Anderson on a puree diet?” she asked. … Continue reading