Do Your Servers Know the Importance of Their Role!?

Importance of Knowing the Goal and Your Role Anyone that looks will notice a team that works smoothly together whether you attend a catered party or dine out in the new rave restaurant in the next town over. It’s the difference in an Olympic couple dancing on the ice or the jerky movements of a marionette on a string. You … Continue reading

Are Your Servers Practicing Their Skills Every Time They Serve?

Stop, Look & Listen; Where Can You Improve Service? When I was a child and trains carried the heavy load that tractor-trailers do now, there were a lot of railroad tracks to cross, enough to plant the phrase that I still carry in my mind. Today it makes me think of the community dining room. The servers that are at … Continue reading