Maplewood Staff Ties One On

Employee initiative boosts dining standards one apron at a time at New Hampshire senior living community by Kathryn Kindopp, B.Sc.P.T., NHA, Administrator, Kind Dining® Instructor, Maplewood Nursing Home Years ago when we first started serving on the resident units, we encouraged staff to wear aprons. It didn’t catch on and it stopped. Several weeks ago, our Staff Development Coordinator Assistant, … Continue reading

Do You Have a Dining Story to Share?

Do you have a family member living in a senior housing community? Do you work in a skilled nursing, assisted living, or other care community? Are you a resident of a senior or long-term care community? How do you feel about the dining experience in your community? We’d like to hear from you! Whether you are frustrated with the dining … Continue reading

Congrats Again to Fayetteville-Manlius Girls Cross Country

If you’ve been to Kind Dining® Training or read Hospitality for Boomers: How to attract residents, retain staff, and maximize profitability, you’ve heard of the Fayetteville-Manlius Girls Cross Country Team. This is the amazing team of young women I cite as an example of what great coaching and commitment to a common purpose can achieve. I got a note from … Continue reading

RD: Kind Dining® Makes a Positive Difference at Villa Crest

Read Article on Villa Crest: “CHALLENGES AND OUTCOMES” How does Kind Dining® contribute to resident well-being and quality of life? Kathy O’Hara, Registered Dietitian at Villa Crest Nursing Retirement Center, shares some of the changes she’s witnessed since this award-winning senior living community implemented Kind Dining® Training. Since we implemented Kind Dining® training, residents eat better, socialize more, and have … Continue reading

Transforming Resident Dining Service Captures 2011 Optima Award

PORTLAND, Ore. — The Villa Crest Nursing and Retirement Center of Manchester, N.H. dramatically increased meal revenue while also improving both customer and staff satisfaction just over a one-year period. The efforts earned Villa Crest the national 2011 Optima award presented by Long-Term Living Magazine for innovative, outcome-oriented staff teamwork in long-term care communities. Key to the Center’s success is … Continue reading

A True Leader

Julie is my kind of administrator. She’s energetic. And on Friday’s, she’s in the dining room serving dinner to residents in the senior living community she oversees. I love that she does that. It shows the depth of her caring. When I arrived at her community I spent some time in her office, learning the issues that were preventing higher … Continue reading

Turtle helps break the ice

In New Hampshire, I met Turtle. She is a teenage girl, who sat at the front table during my Kind Dining seminar. I asked each person to pause and think of one thing they could do to improve their performance and make the experience for their residents better. That’s when Turtle raised her hand. “I know I’m slow at serving … Continue reading

Gaining new skills and going on the road.

Thank you for reading my Blog. I have been transforming myself this last year. Growing my business and reaching out to a broader market via my website, my LinkIn profile and my current customers! I spend a lot of energy challenging the teenagers and adults I train through Kind Dining, to grow as people, become Smart Learners, and commit to … Continue reading