Kind Dining goes coast to coast

Kind Dining is going coast to coast! Tomorrow I am flying to Manchester New Hampshire to teach a Kind Dining workshop and train 2 National HealthCare Corporation (NHC) partners to teach the program to their own serving staff! I love this work! Especially to experience the willingness of servers to grow in their jobs when training is fun and applicable! … Continue reading

Gaining new skills and going on the road.

Thank you for reading my Blog. I have been transforming myself this last year. Growing my business and reaching out to a broader market via my website, my LinkIn profile and my current customers! I spend a lot of energy challenging the teenagers and adults I train through Kind Dining, to grow as people, become Smart Learners, and commit to … Continue reading

Changing from the inside out

Presenting at the Aging Services of Calif. convention on May 4 was fun.  Long beach offered such vacation weather, I saw many Oregonians there, and presenting with Harold Urman offered great opportunity to reconnect. This years conference  theme was Communities: Inside Out.  Participants were challenged to rethink their notion of community and be open let go of the past and … Continue reading

What Up in Sunny Long Beach, Calif.?

Flying into sunny Long Beach California from Portland Oregon was smooth sailing. The weather is lovely, bright warm sunshine, slight breeze. I see bunches of swaying palm trees. I am here to co-present with Harold Urman at the Aging Services of California annual conference on Tuesday afternoon May 4 from 2:15-4:15. Our presentation is called, It’s Not Just a Meal … Continue reading

Lasting Connections

Today is Easter 2010. Yesterday while carting through the crowded aisles at Safeway I was enveloped in that all too familiar feeling, the sense of loss. Fourteen months ago my mom died of lung cancer. At two months shy of her 80th birthday she was still the driving family force, and with an amazing show of courage and a sense … Continue reading

Teaching Respect

My husband had minor foot surgery early this morning and as the nurse put the final wrap on his foot, she asked me what I do for work. I shared, I teach food servers in senior living communities how to show good service to elder folks. She immediately reacted with a big surprised smile and blurted “that is so needed! … Continue reading

Checklist Manifesto

I want to recommend a great book: The Checklist Manifesto: How to get things right by Atul Gawande. Dr. Gawande is a physician who has pioneered the use of simple checklists in operating rooms to assist staff in getting organized, and prepared for surgery. Checklists help to get the work done right the first time. He has proven having a … Continue reading

Does Your Community Need a Service Makeover

Take a few minutes to read my latest article posted on Retirementhomes.com. The beginning of any Service Makeover starts with understanding what our senior diners expect. We will be focusing on the topic of customer service in the next few newsletters. Check it out … Continue reading

Enjoyment of Training

I enjoy training servers in new skills that give them confidence to connect to your residents and their co-workers. Read my latest article in the Retirementhome.com. newsletter. Title is; Serving Up Connections with the Coffee. To read click here … Continue reading