The Face of Your Organization

“Society is always taken by surprise at any new example of common sense” Ralph Waldo Emerson This quote reminds me of many conversations I have with managers/providers about the value of training people who serve meals to our elders. They often take for granted that servers know how to show respect, be polite and will demonstrate common courtesies while serving.

Hospitality is the key…

I just read in a culture change newsletter about a community that has created a new title for dining staff called hospitality associates. This particular community is set up in neighborhoods, they adjusted breakfast dining times for a more leisurely approach ( 7am-9am) to allow residents flexibility in their morning routine. What they discovered in this process is that there … Continue reading

Servers: Nursing vs Foodservice

Are servers working in the nursing department as caring as the food service department staff about serving a meal? This question often tops the list of challenges in senior living communities., whether I’m working with a skilled nursing home, assisted living community, residential care community, or Continuing Care Community (CCRC). A dining director in a CCRC remarked last week that … Continue reading

Community connectors…

People who serve meals in care communities are often overlooked when training dollars are budgeted. And even as communities strive to improve overall systems for culture change, staff who serve meals are often left out of the discussion groups or learning circles. Getting the relationship right between the server and resident and among the servers themselves is critical to experience … Continue reading

New directions…

I have had a break in my life as my mom passed away in January. It has been very hard to get back on track with the business of making mealtime meaningful for residents and staff in care communities. It is so important and I was jarred back to reality yesterday when listening to this story from a dining director. … Continue reading

Insight #1-Sharing personal information…

What I find most often when talking with teens and young adults serving meals to residents is that they are just coping with how to address uncomfortable situations with residents. Most try to be polite, many admit to not having enough patience, and some are plain honest about their own rudeness to discourage uncomfortable conversations. … Continue reading

Insight #1-Sharing personal information…

What I find most often when talking with teens and young adults serving meals to residents is that they are just coping with how to address uncomfortable situations with residents. Most try to be polite, many admit to not having enough patience, and some are plain honest about their own rudeness to discourage uncomfortable conversations. … Continue reading

Kind Dining training insight #1, #2 of 2009

Flying into Missoula was a bumpy ride, but I felt surprisingly calm for me! I was excited to get there to teach Kind Dining training, and was determined to put this roller coaster like plane ride in a new context, as part of my normal commute to work! … Continue reading

On to Missoula….

I just booked a flight to Missoula Montana. I have never been there and in the last week of this year I will be teaching Kind Dining training to the serving staff in an assisted living community. I look forward to meeting their servers and Dining Director, who will come to Portland in January to attend my first Kind Dining … Continue reading