The best experience you can give your residents is the employee who loves to come to work every day. This is the result of taking the hassle out of the hospitality you offer. Encourage all of your employees to become friendly with each other, to work as a team, helping each other when help is needed the most. This is … Continue reading
Category Archives: Resident Centered Dining Service
Now is a good time to pay attention to particulars that may arise with the holidays coming up on the horizon. Seniors often prefer inviting family and friends to the community instead of breaking their routines by going out. This proved to be true when an informal poll taken in several communities in December 2016 was published in the Huffington … Continue reading
Kind Dining Six Truths are especially important during the end-of-the-year holidays beginning with Thanksgiving. Truth #3 teaches that residents will appreciate being served by positive thinking staff during this joyous season. This bringing warmth to the table® will greatly help to keep the blues at bay for many residents who are adjusting to this new pattern of life. Happiness is … Continue reading
Nutrition has always been a main concern in any community. Yet there is so much more to nutrition than vitamins and minerals. Kind Dining® training feeds the overall person, addressing the taste that goes into a resident, as well as what they see, hear, and feel. This includes foods that are culturally relevant, presented in the most engaging environment, and … Continue reading
New Regulations, Kind Dining Truths & More The stress on new regulations of participating in the Medicare and Medicaid Service (CMS) programs has arrived. While they extend for three phases, phase one’s spotlight, which began November 28, 2016 focuses on food, nutrition, and dining. It states just how critical these new rules are to the well-being of your residents. Remember, … Continue reading
In our series: 6 Truths About Your Business You Can’t Ignore Fresh local food on your table is an old idea made new again! Forming a good relationship is healthy. Forming a healthy relationship with your local farmers is a great way to benefit both of you. The quality of food for your residents is another way of taking the … Continue reading
Truth #5: You’re Most Dependent on Your Lowest Paid, Least Trained Staff. Raising dining standards most effectively means training all your staff to shine in the dining room. It does not mean adding a faux palm tree in the corner of the room. Your servers and ancillary staff are your direct link to your residents. The servers generally come to … Continue reading
Truth #4 The Individual Resident of this Generation is Different The younger Boomers are filling our communities today. A new ‘help-yourself cart’ on the side of the dining room will not satisfy their desires. Their refined palates want the variety of culture found in quality ethnic restaurants that their two-income households afforded them before retirement. They want espressos, lattes, and … Continue reading
Truth # 3 The Gap Between Expectation and Service. What makes my husband and I drive 1½ hours to dine at a particular restaurant when there are six good dining establishments within a mile of our home? Answer: the owners and staff will welcome us with sincere delight. Their service and food will be everything we anticipate. This created ambiance … Continue reading
Truth #2 Mealtimes are the Core of Your Community. Mealtimes are so much more than nourishing the body of each resident. It’s a time to form new, or replenish, the friendships they’ve made in the community and their acquaintance with your servers. Socializing is an important part of their well-being. This takes place at the table. Your residents spend 60% … Continue reading