Welcome New Residents with Caring and Consideration

I often write about welcoming new residents that have chosen your community for the next chapter of their lives, which may be a fresh beginning for them. Your dining room is an important place for them to meet friends by sharing a meal and listening to their stories. Another way to look at them is that they have chosen your … Continue reading

Food Serving Experience

Ambiance in the dining room is vital to success in the community. That means a food serving staff working together, cheerfully, enjoying the work they do. Dining seniors will respond in kind to that attitude if they see it every mealtime. Forward-thinking providers and administrators see the wisdom and value of arming their food serving staff with skills that improve … Continue reading

Remember the newly hired person who didn’t really fit?

If you think that the next employee you hire will bring a fresh new outlook to your present group of food servers, take a deep breath and rethink that thought. Remember the last time you hired a person you thought was perfect for the job only to find that one little item slipped through the evaluation and analysis. It’s the … Continue reading

Does your food serving staff know your diners?

Do you remember Deborah Kerr singing Getting to Know You in the film The King & I with Yul Brynner? It’s a lovely, happy scene where she meets the King’s children, all of them. As the new teacher, she is in the same situation as the food servers in your community dining room. She sings “Getting to know you, Getting … Continue reading

Do Your Food Servers Work Alone?

When Steve Jobs was forced out of Apple he didn’t sit back and watch others succeed. He bought Pixar and  moved the company to a location planned with three separate buildings that would hold separate departments. He scrapped that whole idea quickly and decided that what his company needed was one, open space building with a central location such as … Continue reading

From Hassle to Hospitality

The best experience you can give your residents is the employee who loves to come to work every day. This is the result of taking the hassle out of the hospitality you offer. Encourage all of your employees to become friendly with each other, to work as a team, helping each other when help is needed the most. This is … Continue reading

Kind Holiday Dining

Now is a good time to pay attention to particulars that may arise with the holidays coming up on the horizon. Seniors often prefer inviting family and friends to the community instead of breaking their routines by going out. This proved to be true when an informal poll taken in several communities in December 2016 was published in the Huffington … Continue reading

Holiday Truth

Kind Dining Six Truths are especially important during the end-of-the-year holidays beginning with Thanksgiving. Truth #3 teaches that residents will appreciate being served by positive thinking staff during this joyous season. This bringing warmth to the table® will greatly help to keep the blues at bay for many residents who are adjusting to this new pattern of life. Happiness is … Continue reading

Farm to Table Truth #4

Nutrition has always been a main concern in any community. Yet there is so much more to nutrition than vitamins and minerals. Kind Dining® training feeds the overall person, addressing the taste that goes into a resident, as well as what they see, hear, and feel. This includes foods that are culturally relevant, presented in the most engaging environment, and … Continue reading

Farm to Table Truth #2

New Regulations, Kind Dining Truths & More The stress on new regulations of participating in the Medicare and Medicaid Service (CMS) programs has arrived. While they extend for three phases, phase one’s spotlight, which began November 28, 2016 focuses on food, nutrition, and dining. It states just how critical these new rules are to the well-being of your residents. Remember, … Continue reading