January 2012 Kind Dining Connection

Read the January 2012 issue of Kind Dining® Connection for: Ways to foster community in the dining room, especially for single residents A Kind Dining® success story that will warm your heart Ideas for winter table centerpieces A new B♥ Kind, B♥ Courteous, B♥ Service Smart tip And much more! Would you like to have Kind Dining® Connection delivered straight … Continue reading

Leave No ‘Odd Man Out’ at the Dining Table in Long-Term Living

After recently teaching my dining class in a senior care community, I had an illuminating conversation with a resident. During the class I had mentioned that staff and administrators should learn the importance of setting the table mindfully. This resident shared her frustration in seeing all the tables in her dining room set with even numbers of place settings. She … Continue reading

Polishing service

Each Kind Dining class offers a unique learning experience and opportunity for people who serve together to grow together.  Such was the case with Villa Crest, a nursing home and retirement center in Manchester, New Hampshire.  Embracing person-centered care to the fullest, their staff within a 12 month time-frame turned a typical nursing home dining room into an atypical dining … Continue reading

Maintain dignity in dining

Twenty-five years ago, it was common practice to feed residents in nursing homes by injecting them with pureed food by mouth via a giant syringe. Thankfully, as a society we have backed off the institutionalization of our elders. In the same way we no longer refer to psychiatric hospitals as “lunatic asylums,” or label the people inside them as “insane,” … Continue reading

Enthusiastic return on investment

I love hearing feedback after I’ve been inside a senior living community to deliver Kind Dining training. Nothing gives me more enthusiasm for pressing ahead and making a dent in the overall quality of hospitality in this industry. Of course, it needs more than a dent. It needs a big shove! Recently, I heard from a manager in Newberg, Ore. … Continue reading

Teachable Moments

Teachable moments hold great value to our efforts to move customer service forward. I checked in with Sarah, the administrator I am working with in New Hampshire. I wanted to know how things were going since my training sessions there. She sounded alarmed at first. “I’m afraid we’re backsliding,” she said. It turns out there had been an incident in … Continue reading

NH Administrator takes action

Every time I hear that Kind Dining training has helped make a process run smoother, or been the impetus to solve a problem, I feel overjoyed. There’s no doubt this training works, and the information in it has the power to transform community staff to be more empathetic AND competitive in this changing marketplace. After I left Villa Crest, a … Continue reading

Changing from the inside out

Presenting at the Aging Services of Calif. convention on May 4 was fun.  Long beach offered such vacation weather, I saw many Oregonians there, and presenting with Harold Urman offered great opportunity to reconnect. This years conference  theme was Communities: Inside Out.  Participants were challenged to rethink their notion of community and be open let go of the past and … Continue reading

Lasting Connections

Today is Easter 2010. Yesterday while carting through the crowded aisles at Safeway I was enveloped in that all too familiar feeling, the sense of loss. Fourteen months ago my mom died of lung cancer. At two months shy of her 80th birthday she was still the driving family force, and with an amazing show of courage and a sense … Continue reading