Servers: Nursing vs Foodservice

Are servers working in the nursing department as caring as the food service department staff about serving a meal? This question often tops the list of challenges in senior living communities., whether I’m working with a skilled nursing home, assisted living community, residential care community, or Continuing Care Community (CCRC). A dining director in a CCRC remarked last week that … Continue reading

Community connectors…

People who serve meals in care communities are often overlooked when training dollars are budgeted. And even as communities strive to improve overall systems for culture change, staff who serve meals are often left out of the discussion groups or learning circles. Getting the relationship right between the server and resident and among the servers themselves is critical to experience … Continue reading

New directions…

I have had a break in my life as my mom passed away in January. It has been very hard to get back on track with the business of making mealtime meaningful for residents and staff in care communities. It is so important and I was jarred back to reality yesterday when listening to this story from a dining director. … Continue reading

Insight #1-Sharing personal information…

What I find most often when talking with teens and young adults serving meals to residents is that they are just coping with how to address uncomfortable situations with residents. Most try to be polite, many admit to not having enough patience, and some are plain honest about their own rudeness to discourage uncomfortable conversations. … Continue reading

Insight #1-Sharing personal information…

What I find most often when talking with teens and young adults serving meals to residents is that they are just coping with how to address uncomfortable situations with residents. Most try to be polite, many admit to not having enough patience, and some are plain honest about their own rudeness to discourage uncomfortable conversations. … Continue reading

Kind Dining training insight #1, #2 of 2009

Flying into Missoula was a bumpy ride, but I felt surprisingly calm for me! I was excited to get there to teach Kind Dining training, and was determined to put this roller coaster like plane ride in a new context, as part of my normal commute to work! … Continue reading

Welcome

Welcome to my blog! Its purpose is to create dialog about providing better service at mealtimes for residents living in care communities.. I find that improving service has challenges at every level of care and in every type of dining setting. Join me in sharing the challenges and successes you have. If I have learned anything over this past two … Continue reading