The #3 Truth That You Cannot Ignore

Truth # 3 The Gap Between Expectation and Service. What makes my husband and I drive 1½ hours to dine at a particular restaurant when there are six good dining establishments within a mile of our home? Answer: the owners and staff will welcome us with sincere delight. Their service and food will be everything we anticipate. This created ambiance … Continue reading

The #2 Truth That You Cannot Ignore!

Truth #2 Mealtimes are the Core of Your Community. Mealtimes are so much more than nourishing the body of each resident. It’s a time to form new, or replenish, the friendships they’ve made in the community and their acquaintance with your servers. Socializing is an important part of their well-being. This takes place at the table. Your residents spend 60% … Continue reading

6 Truths You Cannot Ignore!

Truth # 1 is a trumpet announcing that your dining room is the best marketing tool you have! It’s the authentic showcase to the public, the foundation of social life in your community. It’s where your residents will break bread with their family and friends during visits. When they don’t have visitors, mealtimes are when they connect with the other … Continue reading

Engage and Prosper: Build the Culture and They Will Come

In my experience working with senior housing providers, I have seen what happens when employees find meaning in their work. I recall a teenage kitchen worker in our Kind Dining class, who shared he was just looking for work and happened to get a job in this community. His focus was all about the money.  However, after working there for … Continue reading

Satisfaction and Engagement: The Magic Elixir for Stellar Assisted Living Employees

From the most technical medical journals to health magazines, from survey after survey,  medical research findings after medical findings, one thing is clear: positive human contact promotes healing and health. Positive human contact keeps people alive.  Positive human contact is why we are all here, making life richer and deeper through our connections to the other. A satisfied employee is … Continue reading

Founding Fathers And The Fork

What About The Fork? As you look down at a place setting, the thought “this tells me the history of mankind” probably doesn’t enter your head. You are thinking more along the lines of “is all the tableware in the right place and does it look inviting?” The latter is good thinking in the moment; the former question requires a … Continue reading

Person Centered Dining Begins at Home

What does Pope Francis and Kind Dining® have in common? Both advocate for relationship building around the family table. A recent news clip, caught my eye! The Pope is urging those who are glued to their “devices” to put them down during family meals. He said; “Sitting at the table for family dinner, sharing our meal and the experiences of … Continue reading

Does Your Culinary Team Huddle? Why it Matters.

As communities transform their dining environments, employee’s fear of change often rises up as an unspoken and unsettling barrier to success. I’m an advocate for after meal team huddles, and here’s why. As a leader: You quickly create an opportunity to reconfirm staff for their effort and contribution after they have successfully accomplished an important job. Everything may not have … Continue reading

A Sense of Purpose in the Dining Room, Get Your Staff Fired Up!

Last week I spoke about how I found my purpose and how Kind Dining® was born. What my clients love the most about Kind Dining® is that it gives managers the tools to show their staff how to find their sense of purpose while preparing, serving, entertaining, and cleaning up around mealtimes. So, why is instilling purpose important and how … Continue reading

How I Found a Sense of Purpose and the Birth of Kind Dining

Thirty years ago when I entered a career in healthcare food service, I, like everyone else had to start at the “bottom.” At times, I felt the sting of being treated as if food service were on the lowest rung of the organizational chart. It felt awkward at first, like I was just there to clock in and clock out … Continue reading