What Makes Residents Happy?

At this year’s Environments for Aging conference, President and CEO of ProMatura Group Margaret Wylde, shared what her consumer research firm has learned about creating living spaces for seniors that lead to the highest resident satisfaction. The audience, mostly architects and designers, might have been surprised at Wylde’s conclusions, but I was not. According to Wylde, resident satisfaction is not … Continue reading

Daughter: It’s a Zombie Feeding Station

Recently I exchanged several e-mails with the daughter of a resident living in a “four-star rated” senior living community. What she had to say was shocking, but not surprising. “My mother’s nursing home is a zombie feeding station. They are not person-centered, even though they offer meal choices. Aids and nurses are generally kind, but there is no bonding behavior, … Continue reading