Do your food servers and dining servers know they are crucial to your community’s success?

When a chef leaves his domain in the kitchen to enter the dining room to say, “Hello, I hope you enjoyed your meal today. I created the menu with you in my mind,” he touches everyone in the dining room creating a bond between himself and the seniors. Relationships begin in the dining room! Seniors may sit at a dining table with strangers and leave after the meal with new friendships beginning to form. Some may last a long time; some may develop into more than friendship.

Business deals are made over the lunch or dinner table. It’s where trust is built and new ideas are created. The dining table is the best asset for your community! It is a powerful tool and can be utilized to build friendships between seniors (who will invite their friends to come to live in their community,) and build friendships with coworkers, cementing a team of food servers that create a flow and ease when serving meals. Kind Dining® helps your food servers to attain that cherished level of friendship with interactive training because it works for everyone involved! Kind Dining encourages food servers to help each other, to work as a team, to be open and friendly with the residents and guests in your dining room. I designed this methodology with kindness in mind. It’s important that we are all kind to each other.

The habits we practice are noticed by others and copied, sometimes without realizing it. It is one of the better ways to learn. Food server-to-senior relationships and food server-to-coworker relationships also frequently require reconnections to company values in order to improve service. Refreshing your food servers with team-building skills through hands-on training is a great way to accomplish goals in the community dining room.

Our B♥ Kind® Tip: Remember, the service given has the power to build friendships. 

About Cindy Heilman

Cindy Heilman MS, DTR: Cindy Heilman has over 25 years of experience in enhancing hospitality, and food service standards. She is the CEO of her own company, Higher Standards LLC, and creator of Kind Dining® Training. Her unique background in restaurant ownership, in hospitality and healthcare food service, in working as a Dietetic Technician Registered and Healthcare Specialist at SYSCO Foodservices, led her to the development of her exclusive program that improves relationships and lives of aging residents through the dining experience.

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