Do your food servers realize the anxiety a person feels when changing their lifestyle?

The story came to me about two friends discussing his time in a Long Term Care facility. She came to visit and asked about his experience so far since he had not been there very long. He didn’t mention any medical routines performed each day.  He talked about the way everyone went out of their way to care for him, including the food servers. They treated him as if he were special, he wasn’t just another room occupied. He really looked forward to mealtimes as a break in his monotonous routine and for the conviviality of those who brought his meals. “Can you believe, they ask about me, what I’ve done in life, what hobbies I enjoy doing and even want my opinions! One of the servers, Ben, is a soccer fan. What a surprise that was! We really had a good gab session about sports. You can put your mind at rest. I’ve chosen the right place for me.” he told her.

The serving staff brought smiles to his face, made him comfortable emotionally, and feel assured that he had chosen the right place. Fancy décor, expensive furnishings, and attractive landscaping are nice but it is the investment in highly trained staff, including the food serving team that is linked to the quality of life a resident deserves.

Emotions and stress run high when people are entering a new phase of their life. It’s hospitality as health care that makes the impression needed at that time. When asking someone to recount in 30 seconds their experience in a restaurant, a rest home, LTC facility, or even a hospital, they will tell you of how they felt, how connecting to staff comforted and relaxed them in a strange situation. It is what stays with a person. Kind Dining® we focus on the individual nutritional health and well being and the unique care the whole person needs. We teach your food servers to be aware of how important their social skills are when they are serving meals, especially in today’s situation of quarantines and lock-downs. The crossroads of hospitality to healthcare offers the residents a quality of life, keeping your front line workers in touch with your residents’ everyday life, and raising the standard of their quality of care.

Our B♥ Kind® Tip: Management that trains, empowers, and supports frontline workers, is the foundation of a solid community.

About Cindy Heilman

Cindy Heilman MS, DTR: Cindy Heilman has over 25 years of experience in enhancing hospitality, and food service standards. She is the CEO of her own company, Higher Standards LLC, and creator of Kind Dining® Training. Her unique background in restaurant ownership, in hospitality and healthcare food service, in working as a Dietetic Technician Registered and Healthcare Specialist at SYSCO Foodservices, led her to the development of her exclusive program that improves relationships and lives of aging residents through the dining experience.

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