Kind Dining Blog

How Does Kind Dining Promote Personal Potential?

A friend of mine, who married very young, told me about leaving an unhappy marriage after fifteen years and entering the workforce for the first time. She started by taking orders from the salesmen for a wine wholesaler. Practicing the pronunciation and spelling of imported wines was vital to her. She didn’t last long. Her employer saw great potential in … Continue reading

Are You Helping Your Servers Reach Their Highest Potential?

The leader in the community that is afire with passion for being the best at working toward a common goal inspires every other employee who becomes aware of that devotion. That dedication is contagious and will spread to your employees who also want to be the best at their particular job. Kind Dining® training gives your servers the opportunity to … Continue reading

It Matters That Your Servers Care

One day an instructor called me, very excited, about a community where she had been conducting Kind Dining® training sessions.“The Licensed Nurse Aides (LNAs) have been serving meals in the dining room and came to me to ask permission to buy decorative baskets for the tables. Naturally I happily said, This is your dining room, please do it!” She sees … Continue reading

Do Your Employees Take Ownership?

One of my instructors called to tell me of an incident showing a big result from one of her Kind Dining® training sessions. One of the servers donned an apron just to see what reaction she would get. Surprisingly a resident told her she looked like Kind Dining® and that she liked the look of it. Others agreed with her. … Continue reading

How to Attract Clients to Your Community

A friend told me that without revealing her professional interest, she’s asked friends of friends that live in a retirement community what made them choose a particular place for the expected final home of their lifetime? They invariably made an overall comment about the pretty and neatness of a place just before they raved about the dining room. It was a … Continue reading

What Attracts Residents to Your Community?

My friend’s brother opened a small lunch only bistro in a small town back in the 90s. The ambiance was warmth with black and white tiled floor and checkered tablecloths. Toulouse Lautrec hung on the walls. His wait staff was welcoming in French apron over black pants and white shirt-style dress, with full knowledge of each day’s menu and dish … Continue reading

Learning About Happiness in Your Community

Last week I ran into an old friend that I had not seen in a long time. After exchanging the polite pleasantries, we decided to have coffee and really catch up. Soon we fell into conversation about our work. She’s been a high school teacher and guidance counselor for at least 20 years. “There has been a major change in … Continue reading

Are Your Servers Learning What is Up-to-Date?

I read in a blog that Glassdoor named a Senior Living Community one of 50 Best Places to Work in 2017. It noted the passion of the employees who stated that they loved the residents and valued their wisdom. Here are three direct quotes from the employees:  “I find joy in working with my residents. I like to make them … Continue reading

Wanting to Work in Your Community

A friend told me about me her stay at Duke University Hospital during her scheduled heart surgery to replace a defective aortic heart valve. “I talked to everyone, the man who wheeled me down for an x-ray each day, the lady who cleaned my room, the nurses on the floor, and the person who brought my meals. I even queried … Continue reading

Does Your Dining Room Have Winning Teamwork?

The culture of hospitality is the key factor in senior care community and the dining room is the heart of that factor. It’s usually where strangers come to first meet their new lifetime neighbors, to dine, socialize, and generally get to know each other. It‘s also where they will come to see the serving staff three times a day and … Continue reading