Do You Love to Come to Work?

A friend of mine told me of a conversation she had recently. She asked her friend what it is about her job that makes her love going to work. The friend replied, “My coworkers are happy to see me and greet me with a hearty Good Morning! What a great way to begin my work day! I know who I … Continue reading

Are You Speaking Kindly to Your Plants?

If speaking kindly to plants helps them grow, imagine what speaking kindly to humans can do.     A friend saw this sign hanging in a winter garden and knowing how I champion the word and the act of being kind, emailed me immediately. After a generation or two of Me First, Kindness is coming back in style!  It has always been … Continue reading

Do You Involve Your Serving Teams?

My friend said that when she was growing up she was exposed to other ethnicities, especially at the dining room table and especially during the Christmas holiday season. I appreciate her sharing her experience and carry that image when I conduct my Kind Dining® training. It’s that hospitality I would love to see in every community and again, especially during … Continue reading

Do Your Residents Glow With Joy During the Holiday Season?

In helping her mother find the best retirement/assisted living community that would fit her personality, a friend of mine decided the best time to look was during the Christmas holidays. She paid special attention to the dining room. She learned a contest was held for the residents to make the decorations for the tables. The staff held a decorating social … Continue reading

Do You Love to Come to Work?

A friend of mine told me of a conversation she had recently. She asked her friend what it is about her job that makes her love going to work. The friend replied, “My coworkers are happy to see me and greet me with a hearty Good Morning! What a great way to begin my work day! I know who I … Continue reading

Do Your Servers Make Goals?

Some time ago a particular community called me in for a training workshop. I sat in the Administrator’s office with, I’ll call her Anna for anonymity, to learn the issues that were preventing a higher resident satisfaction rating. She was discouraged that her food servers weren’t performing better. When I asked whether she would be attending my training session, she … Continue reading

Remember the Painting Freedom From Want by Norman Rockwell?

Norman Rockwell’s Freedom from Want must be one of his most revered paintings. It shows the grandparents placing the turkey on the Thanksgiving table with the family sitting happily around it. I think so highly of it that I have used it in my presentations. It is the very essence of my beliefs of bringing warmth to the table in … Continue reading

Do You Know What Your Residents Really Think of Your Servers?

A friend of mine told me about a recent dining experience she suffered through. Her words, not mine. “We were excited, out to an upscale restaurant new to us and celebrating our 25th wedding anniversary. Of course we mentioned that fact to the perky young lady that came to us, announcing her name was Brianna and she would be our … Continue reading

Is Incivility Really a Problem Today?

Every generation seems to complain about the younger generation in the way they dress, in their awful language, and especially in their lack of the good manners taught to the earlier generations. It’s true! There is a new trend begun in the last few years that shows people are leaving high-income and high-stress positions in big cities to return to … Continue reading

More Responsibilities for Caregivers? Embrace Kindness

It’s usually easier to train new people to the community than to update new training to those who have been doing their job their way for a length of time. That’s where Kind Dining® comes in. With skill, experience, and the new rules and regulations at hand, we will show your serving staff training and how it benefits them to … Continue reading