Looking for hospitality training? 100 people experienced Kind Dining® in January, here are 6 of the top comments:

1. I enjoyed being here….. I learned something I never thought of. Cindy made it interesting in a way that made me listen and learn. 2. Lots of good information for all levels of staff. 3. Cindy was really able to keep the groups attention by having us interact. I really liked that..it was informative and brought clarity on several … Continue reading

January 2012 Kind Dining Connection

Read the January 2012 issue of Kind Dining® Connection for: Ways to foster community in the dining room, especially for single residents A Kind Dining® success story that will warm your heart Ideas for winter table centerpieces A new B♥ Kind, B♥ Courteous, B♥ Service Smart tip And much more! Would you like to have Kind Dining® Connection delivered straight … Continue reading

Leave No ‘Odd Man Out’ at the Dining Table in Long-Term Living

After recently teaching my dining class in a senior care community, I had an illuminating conversation with a resident. During the class I had mentioned that staff and administrators should learn the importance of setting the table mindfully. This resident shared her frustration in seeing all the tables in her dining room set with even numbers of place settings. She … Continue reading

Transforming Resident Dining Service Captures 2011 Optima Award

PORTLAND, Ore. — The Villa Crest Nursing and Retirement Center of Manchester, N.H. dramatically increased meal revenue while also improving both customer and staff satisfaction just over a one-year period. The efforts earned Villa Crest the national 2011 Optima award presented by Long-Term Living Magazine for innovative, outcome-oriented staff teamwork in long-term care communities. Key to the Center’s success is … Continue reading

New Dining Practice Standards Have Arrived

The Pioneer Network has finalized and published nationally agreed upon new food and dining standards for people living in nursing homes. The report includes 62 pages of evidenced-based research that spotlights the connection between the residents’ dining experience and their quality of life. Designed to shift food and dining standards from traditional diagnosis-focused treatment to individualized care and self-directed living, … Continue reading

The Dining Experience and Your Quality Indicator Survey

Last month I discussed “How the Dining Experience Affects Your Quality Indicator Survey” on the Long-Term Living magazine blog. It’s timely to consider this issue because the new federal Quality Indicator Survey (QIS) process is being rolled out across the country by Medicare and Medicaid. Check out the new QIS forms here: Dining Observation Quality Assessment and Assurance (QA&A) Infection … Continue reading

Polishing service

Each Kind Dining class offers a unique learning experience and opportunity for people who serve together to grow together.  Such was the case with Villa Crest, a nursing home and retirement center in Manchester, New Hampshire.  Embracing person-centered care to the fullest, their staff within a 12 month time-frame turned a typical nursing home dining room into an atypical dining … Continue reading