An important element of caring for older adults as they share meals together is for staff who serve meals to fully grasp their own changing role and responsibilities around the table. The cultural shift in service quality requires servers at all levels of care and from all departments to demonstrate empathy.
Listening to your own residents or watching short videos such as this together with your staff, helps to stimulate conversation about the challenges of aging, and how they can be of more help to residents.
Watch Video: On Life, and Death, After 85 By Nicole Bengiveno and Jessica Naudziunas
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