In Kind Dining, We Get to the Heart of Empathy

An important element of caring for older adults as they share meals together is for staff who serve meals to fully grasp their own changing role and responsibilities around the table. The cultural shift in service quality requires servers at all levels of care and from all departments to demonstrate empathy.

Listening to your own residents or watching short videos such as this together with your staff, helps to stimulate conversation about the challenges of aging, and how they can be of more help to residents.

Watch Video: On Life, and Death, After 85 By Nicole Bengiveno and Jessica Naudziunas

Related Article: What Homes Means to New York’s Oldest Old , New York Times

About Cindy Heilman

Cindy Heilman MS, DTR: Cindy Heilman has over 25 years of experience in enhancing hospitality, and food service standards. She is the CEO of her own company, Higher Standards LLC, and creator of Kind Dining® Training. Her unique background in restaurant ownership, in hospitality and healthcare food service, in working as a Dietetic Technician Registered and Healthcare Specialist at SYSCO Foodservices, led her to the development of her exclusive program that improves relationships and lives of aging residents through the dining experience.

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