It’s Nice to Know Somebody “Up There” Cares

napkinHere’s a little inspiration to start your week out right. Last Monday, I received a napkin note left to Lisa Grosch, the Regional Trainer with Senior Village Management (SVM), a Kind Dining® licensed senior living community in Midland Michigan.

The note says:


It was both a pleasure and an honor to be in your class! I feel happy and comfortable hearing these tips you taught/talked about today and its nice to know that “somebody up there” cares.

Thank you,


Kind Dining® classes are designed to bring out the best in people by teaching staff to get along better, respect residents and guests more, and work harder for the company that hired them.

This student’s message of thanks speaks to all those elements. Knowing management cares is at the top of the satisfaction list for employees working in senior housing. Kind Dining® is a way for the, often invisible, corporate office to give back, educating, training, and preparing employees to thrive in a fast changing marketplace. To learn more, please contact us.

Congratulations to the team at Senior Village Management. You are connecting with each other in a special way.

About Cindy Heilman

Cindy Heilman MS, DTR: Cindy Heilman has over 25 years of experience in enhancing hospitality, and food service standards. She is the CEO of her own company, Higher Standards LLC, and creator of Kind Dining® Training. Her unique background in restaurant ownership, in hospitality and healthcare food service, in working as a Dietetic Technician Registered and Healthcare Specialist at SYSCO Foodservices, led her to the development of her exclusive program that improves relationships and lives of aging residents through the dining experience.

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