More Responsibilities for Caregivers? Embrace Kindness

It’s usually easier to train new people to the community than to update new training to those who have been doing their job their way for a length of time. That’s where Kind Dining® comes in. With skill, experience, and the new rules and regulations at hand, we will show your serving staff training and how it benefits them to increase their knowledge about their job that they haven’t needed before.

You can bring out the best in your serving staff, including your caregivers, by showing your own passion and appreciation when you see the residents’ positive responses to this improved personal care. When your residents spend 60% of their day looking forward to a social mealtime, they include thoughts of camaraderie from the staff as well as other residents. Everyone will bask in the glow of success when they see the change good training has wrought.

Your serving staff will notice the changes that increase the happiness and satisfaction of the residents, when they feel a bit more gratitude from the new training they receive.  They will know immediately that it is well worth pouring an extra cup of hot coffee as their caregiver. This small act performed with a smile and a pleasant comment brings warmth to the table and shows hospitality at its best.

When teamwork results from the new training sessions, you can encourage your serving staff to take ownership of their positions, share ideas on making small improvements that make a difference to the residents. Let them become leaders in the dining room, proud of their accomplishments. Make every effort to bring their suggestions into being as soon as possible to let them know you are listening. Praise, support, and reward their encompassing changing roles that are changing the dining room environment.

Our B♥ Kind® Tip: You have the power to make a big difference in resident satisfaction!

About Cindy Heilman

Cindy Heilman MS, DTR: Cindy Heilman has over 25 years of experience in enhancing hospitality, and food service standards. She is the CEO of her own company, Higher Standards LLC, and creator of Kind Dining® Training. Her unique background in restaurant ownership, in hospitality and healthcare food service, in working as a Dietetic Technician Registered and Healthcare Specialist at SYSCO Foodservices, led her to the development of her exclusive program that improves relationships and lives of aging residents through the dining experience.

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