Are Your Servers Practicing Their Skills Every Time They Serve?

Stop, Look & Listen; Where Can You Improve Service?

When I was a child and trains carried the heavy load that tractor-trailers do now, there were a lot of railroad tracks to cross, enough to plant the phrase that I still carry in my mind. Today it makes me think of the community dining room.

The servers that are at the top of their job, stop, look, and listen. It is the best way to feel, see, and hear if a resident needs attention, if something has been left undone, or if another staff member needs help. Have your servers know the routine of the dining room, the menu being served today, and show the kindness needed to have serene mealtimes that are conducive to healthy digestion. Train them to play the part of making residents happy, to be aware and sensitive, to be kind and thoughtful. Teach them to be smart and they will be appreciated.

And this is only the tip of the iceberg!  For more information on the opportunity of Kind Dining© training, click here to contact me.

About Cindy Heilman

Cindy Heilman MS, DTR: Cindy Heilman has over 25 years of experience in enhancing hospitality, and food service standards. She is the CEO of her own company, Higher Standards LLC, and creator of Kind Dining® Training. Her unique background in restaurant ownership, in hospitality and healthcare food service, in working as a Dietetic Technician Registered and Healthcare Specialist at SYSCO Foodservices, led her to the development of her exclusive program that improves relationships and lives of aging residents through the dining experience.

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