A Sense of Purpose in the Dining Room, Get Your Staff Fired Up!

Last week I spoke about how I found my purpose and how Kind Dining® was born. What my clients love the most about Kind Dining® is that it gives managers the tools to show their staff how to find their sense of purpose while preparing, serving, entertaining, and cleaning up around mealtimes. So, why is instilling purpose important and how … Continue reading

Ownership….Tips to Beat Staff Apathy and Improve Empathy

Today I got to thinking about Ownership…. My client and Kind Dining® Instructor Kathy called me yesterday and told me that the Licensed Nurse Aides (LNAs) serving meals in their restorative dining room came to her and asked permission to buy decorative baskets for the tables. She was both shocked yet delighted, smiled, and reiterated, “This is your dining room!” … Continue reading