The #3 Truth That You Cannot Ignore

Truth # 3 The Gap Between Expectation and Service. What makes my husband and I drive 1½ hours to dine at a particular restaurant when there are six good dining establishments within a mile of our home? Answer: the owners and staff will welcome us with sincere delight. Their service and food will be everything we anticipate. This created ambiance … Continue reading

The #2 Truth That You Cannot Ignore!

Truth #2 Mealtimes are the Core of Your Community. Mealtimes are so much more than nourishing the body of each resident. It’s a time to form new, or replenish, the friendships they’ve made in the community and their acquaintance with your servers. Socializing is an important part of their well-being. This takes place at the table. Your residents spend 60% … Continue reading

6 Truths You Cannot Ignore!

Truth # 1 is a trumpet announcing that your dining room is the best marketing tool you have! It’s the authentic showcase to the public, the foundation of social life in your community. It’s where your residents will break bread with their family and friends during visits. When they don’t have visitors, mealtimes are when they connect with the other … Continue reading

Engage and Prosper: Build the Culture and They Will Come

In my experience working with senior housing providers, I have seen what happens when employees find meaning in their work. I recall a teenage kitchen worker in our Kind Dining class, who shared he was just looking for work and happened to get a job in this community. His focus was all about the money.  However, after working there for … Continue reading

How I Found a Sense of Purpose and the Birth of Kind Dining

Thirty years ago when I entered a career in healthcare food service, I, like everyone else had to start at the “bottom.” At times, I felt the sting of being treated as if food service were on the lowest rung of the organizational chart. It felt awkward at first, like I was just there to clock in and clock out … Continue reading

Caregiving Staff Caught In The Middle? How to overcome, “I don’t want to be a waitress” attitude in your dining rooms

Just like in an orchestra, where musician’s practice from individual sheet music to deliver a unified audience pleasing performance, in a successful dining room, every staff member needs to perform their individual part to please diners. In your community, do you have some employees who aren’t willing to lend a helping hand? It seems like a standard issue in every … Continue reading

Ownership….Tips to Beat Staff Apathy and Improve Empathy

Today I got to thinking about Ownership…. My client and Kind Dining® Instructor Kathy called me yesterday and told me that the Licensed Nurse Aides (LNAs) serving meals in their restorative dining room came to her and asked permission to buy decorative baskets for the tables. She was both shocked yet delighted, smiled, and reiterated, “This is your dining room!” … Continue reading

Actions Speak Louder Than Words

Love is an action. How many times have we heard the phrase that actions speak louder than words? Think of an empty word or promise that someone made in your life, and how their true actions, seemed to define reality. Kind Dining® focuses on having a servants’ heart.  It’s the action and preparation that matters, but also the follow through. … Continue reading

Bringing Warmth to Table – Leader’s Small Act Makes Big Difference

February is the month of love, when we become extra attentive, and it’s a perfect time to think about ways we can serve others, give back and offer love and simple acts of kindness.  Sometimes it’s not the bigger things, but the small details that matter. And when it comes to our Kind Dining® customer service and hospitality training, we … Continue reading