Caregiving Staff Caught In The Middle? How to overcome, “I don’t want to be a waitress” attitude in your dining rooms

Just like in an orchestra, where musician’s practice from individual sheet music to deliver a unified audience pleasing performance, in a successful dining room, every staff member needs to perform their individual part to please diners. In your community, do you have some employees who aren’t willing to lend a helping hand? It seems like a standard issue in every … Continue reading

Congratulations Kellie Smith

One of the best parts of my work is mentoring people who enjoy bringing out the best in others. Kellie Smith is that kind of person. She is a Kind Dining® Instructor at Villa Crest Nursing Home and Retirement Center in Manchester, New Hampshire and recently received the Dietary Partner of the Year award for the North East region of … Continue reading