Ownership….Tips to Beat Staff Apathy and Improve Empathy

Today I got to thinking about Ownership…. My client and Kind Dining® Instructor Kathy called me yesterday and told me that the Licensed Nurse Aides (LNAs) serving meals in their restorative dining room came to her and asked permission to buy decorative baskets for the tables. She was both shocked yet delighted, smiled, and reiterated, “This is your dining room!” … Continue reading