Welcome New Instructors Kellie and Kathy

The best moments in life are free. I am reminded of this every time I teach the value of practicing good manners, and sharing simple courtesies like taking a moment to smile at someone, especially when you present a meal. I never tire of it, and spend a lot of time reminding executive leadership that these are learned skills. Teaching staff to practice them is what helps us demonstrate kindness and respect to residents and family members.

I am blessed to know Sarah McEvoy, Administrator of Villa Crest Nursing and Retirement Center, a leader who values this message and never tires of her commitment to grow and inspire her staff. You may remember Villa Crest as the community that won a 2011 Optima award after transforming their dining program.

Image of new Villa Crest instructors sitting at table

Kathy (l) Kellie (r)

Recently, Sarah had me train two new Kind Dining® Instructors and several Villa Crest staff members. It was great to be back in Manchester, New Hampshire and exciting to prepare Kellie and Kathy to teach Kind Dining® curriculum.

Please join me in welcoming them to our community of senior care providers making a difference by leaving a note in the comments.

 

 

About Cindy Heilman

Cindy Heilman MS, DTR: Cindy Heilman has over 25 years of experience in enhancing hospitality, and food service standards. She is the CEO of her own company, Higher Standards LLC, and creator of Kind Dining® Training. Her unique background in restaurant ownership, in hospitality and healthcare food service, in working as a Dietetic Technician Registered and Healthcare Specialist at SYSCO Foodservices, led her to the development of her exclusive program that improves relationships and lives of aging residents through the dining experience.

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