The best moments in life are free. I am reminded of this every time I teach the value of practicing good manners, and sharing simple courtesies like taking a moment to smile at someone, especially when you present a meal. I never tire of it, and spend a lot of time reminding executive leadership that these are learned skills. Teaching staff to practice them is what helps us demonstrate kindness and respect to residents and family members.
I am blessed to know Sarah McEvoy, Administrator of Villa Crest Nursing and Retirement Center, a leader who values this message and never tires of her commitment to grow and inspire her staff. You may remember Villa Crest as the community that won a 2011 Optima award after transforming their dining program.
Recently, Sarah had me train two new Kind Dining® Instructors and several Villa Crest staff members. It was great to be back in Manchester, New Hampshire and exciting to prepare Kellie and Kathy to teach Kind Dining® curriculum.
Please join me in welcoming them to our community of senior care providers making a difference by leaving a note in the comments.