3 Ways to Advocate for Higher Standards in Your Dining Room

This week, the health care industry celebrates National Patient Advocacy Week (April 9th – 13th), which started me thinking about how senior living communities can advocate on behalf of residents for higher standards in the dining room.

Here are three easy tips for fostering hospitality and service improvement in your community:

  1. Shift your service focus to put residents’ needs first—and encourage your dining service team to do so as well.
  2. Teach your staff the importance dining has for the overall health and well-being of the community.
  3. Share your copies of Kind Dining® Connection with your staff. The Be Kind tips are perfect for passing out to servers or posting in the break room. The Activities Director or Dining Manager will appreciate the Table Tip. News and best practices articles will be helpful to managers and team leads.

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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