4 Kind Dining® Management Initiatives for QAPI Success

QAPI at a GlanceThe final version of QAPI-at-a-Glance is due out any time and CMS is reportedly working out the details of how surveyors will evaluate Quality Assurance / Performance Improvement (QAPI) programs. If you haven’t reviewed the draft version of QAPI-at-a-Glance, now is the time to do so.

QAPI is a mandate for nursing communities to refocus quality controls. Moving forward, we must provide ways for residents to make more decisions about their own care and increase their satisfaction with the care they receive while achieving better clinical outcomes. We must also create an environment where staff feel safe to speak up about quality concerns and inter-departmental teamwork is nurtured.

Feeling overwhelmed yet?

The good news is, there is a lot of overlap in the 5 elements of QAPI. At Higher Standards, we coach clients to focus on four key management initiatives to improve service quality in the dining room. These same initiatives will help you improve in all five QAPI elements.

Learn more. Read 4 Kind Dining® Management Initiatives for QAPI Success in the May issue of Kind Dining® Connection.

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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