4 Kind Dining® Management Initiatives for QAPI Success

QAPI at a GlanceThe final version of QAPI-at-a-Glance is due out any time and CMS is reportedly working out the details of how surveyors will evaluate Quality Assurance / Performance Improvement (QAPI) programs. If you haven’t reviewed the draft version of QAPI-at-a-Glance, now is the time to do so.

QAPI is a mandate for nursing communities to refocus quality controls. Moving forward, we must provide ways for residents to make more decisions about their own care and increase their satisfaction with the care they receive while achieving better clinical outcomes. We must also create an environment where staff feel safe to speak up about quality concerns and inter-departmental teamwork is nurtured.

Feeling overwhelmed yet?

The good news is, there is a lot of overlap in the 5 elements of QAPI. At Higher Standards, we coach clients to focus on four key management initiatives to improve service quality in the dining room. These same initiatives will help you improve in all five QAPI elements.

Learn more. Read 4 Kind Dining® Management Initiatives for QAPI Success in the May issue of Kind Dining® Connection.

About Cindy Heilman

Cindy Heilman MS, DTR: Cindy Heilman has over 25 years of experience in enhancing hospitality, and food service standards. She is the CEO of her own company, Higher Standards LLC, and creator of Kind Dining® Training. Her unique background in restaurant ownership, in hospitality and healthcare food service, in working as a Dietetic Technician Registered and Healthcare Specialist at SYSCO Foodservices, led her to the development of her exclusive program that improves relationships and lives of aging residents through the dining experience.

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