Did you know … ?
Over the past 2 years, Kind Dining® communities have trained 525 servers to bring warmth to the table! This is especially exciting because, often, servers receive little or no formal job training.
Things change for the better, though, when we teach dining staff how to deliver service that makes residents feel special:
- Overall resident satisfaction goes up.
- Servers find greater meaning in their work.
- Outcomes improve.
Reaching this milestone took a lot of effort on everyone’s part. Thanks so much for the role you played, whether you are a manager, trainer, or part of the serving staff.
Do have a question for Cindy?
Making big changes and learning new things often raises questions. Are you looking for fresh ideas for an old problem in your dining room? Wondering about some aspect of Kind Dining®, culture change, or mealtime best practices? E-mail Cindy today. Q&A with Cindy is available to all senior care staff, family members, and residents. If we publish your question and Cindy’s answer for the benefit of other readers, we will, of course, strictly protect the privacy of all concerned.