525 Trained in Kind Dining!

Did you know … ?

Happy senior woman and server in dining room

Things are happier in the dining rooms of Kind Dining® Communities!

Over the past 2 years, Kind Dining® communities have trained 525 servers to bring warmth to the table! This is especially exciting because, often, servers receive little or no formal job training.

Things change for the better, though, when we teach dining staff how to deliver service that makes residents feel special:

  • Overall resident satisfaction goes up.
  • Servers find greater meaning in their work.
  • Outcomes improve.

Reaching this milestone took a lot of effort on everyone’s part. Thanks so much for the role you played, whether you are a manager, trainer, or part of the serving staff.

Do have a question for Cindy?

Making big changes and learning new things often raises questions. Are you looking for fresh ideas for an old problem in your dining room? Wondering about some aspect of Kind Dining®, culture change, or mealtime best practices? E-mail Cindy today. Q&A with Cindy is available to all senior care staff, family members, and residents. If we publish your question and Cindy’s answer for the benefit of other readers, we will, of course, strictly protect the privacy of all concerned.

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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