525 Trained in Kind Dining!

Did you know … ?

Happy senior woman and server in dining room

Things are happier in the dining rooms of Kind Dining® Communities!

Over the past 2 years, Kind Dining® communities have trained 525 servers to bring warmth to the table! This is especially exciting because, often, servers receive little or no formal job training.

Things change for the better, though, when we teach dining staff how to deliver service that makes residents feel special:

  • Overall resident satisfaction goes up.
  • Servers find greater meaning in their work.
  • Outcomes improve.

Reaching this milestone took a lot of effort on everyone’s part. Thanks so much for the role you played, whether you are a manager, trainer, or part of the serving staff.

Do have a question for Cindy?

Making big changes and learning new things often raises questions. Are you looking for fresh ideas for an old problem in your dining room? Wondering about some aspect of Kind Dining®, culture change, or mealtime best practices? E-mail Cindy today. Q&A with Cindy is available to all senior care staff, family members, and residents. If we publish your question and Cindy’s answer for the benefit of other readers, we will, of course, strictly protect the privacy of all concerned.

About Cindy Heilman

Cindy Heilman MS, DTR: Cindy Heilman has over 25 years of experience in enhancing hospitality, and food service standards. She is the CEO of her own company, Higher Standards LLC, and creator of Kind Dining® Training. Her unique background in restaurant ownership, in hospitality and healthcare food service, in working as a Dietetic Technician Registered and Healthcare Specialist at SYSCO Foodservices, led her to the development of her exclusive program that improves relationships and lives of aging residents through the dining experience.

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