The #6 Truth That You Cannot Ignore!

Investing in Your Employees is the Most Effective Way to Accomplish Culture Change

The company’s greatest asset is its people; people who are now facing change that is happening at the speed of light. Your employees need to thrive in this environment in order to meet the new demands that are coming. Employees properly trained in Kind Dining are productive, energetic, and the most important part of your growing organization. With the added knowledge of how to do their work to the best of their ability gives them a sense of accomplishment they will carry with pride. When all of your staff learns to work as a team, mealtimes will flow smoothly and efficiently creating a feeling of achievement.

Employees that know they are accomplishing what is expected of them tend to stay at their place of employment rather than seek work elsewhere. They look forward to coming in to work each day when they are recognized as valuable assets to their community. Your servers prefer to come to work rather than let co-workers have to cover for them. They know their absence causes a hardship.  It’s been proven that appreciation of one’s work takes precedence over the amount of one’s salary.

Your servers, when they are happy and content with the job they do, that happiness overflows onto your residents. Contented staff doesn’t leave and you won’t need to spend money in seeking and training replacements. It is always best to invest in your present employees.  Their learning to work with all segments of your community as a team, in a positive way, will result in an organization full of contented caregivers.  When you have a happy, properly trained staff, it’s a win-win situation for all.

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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