April 14th – Leading Age Washington

Speaking Newsflash

Leading Age WashingtonLearn how to make the dining experience in your community so unique you beat your competitors hands down.  Come join the fun and education at the 6th Annual LeadingAge Washington-HPSI Food Service Professionals Workshop coming up on April 14, in Washington State.

The full agenda, location and registration is below.  I look forward to seeing you there.

Come See Me In Washington

LeadingAge Food Service WorkshopLeadingAge Washington Food Directors Workshop

Thursday, April 14, 2016
9:00 a.m. – 3:30 p.m.
The Brockey Center at South Seattle College

Mealtime: You’re Organization’s Most Effective 60 minutes – Part 1

So much can go wrong in the dining experience, and, like food poisoning, this negativity can rapidly infect the entire business: draining morale, increasing costs, and limiting profitability. A good food experience, on the other hand, has certain fundamentals that need attention to take root, and further investment before becoming part of the culture. When done well, these have a beneficial impact on the entire organization. Join this workshop to identify your community’s blind spots and your organization’s potential to improve results rapidly. What goes well, or not, in the dining room will go well, or not, in your whole operation.

Three Learning Outcomes

  1. Explore the centrality of dining to organizational success: 6 Truths You Can’t Ignore
  2. Identify 3 hospitality secrets Boomer’s demand and when implemented; they’ll recommend their friends move in
  3. Examine how your servers, often the lowest paid, less trained staff are your most valuable company assets, and teach 5 low-cost changes to implement immediately to raise service quality

11:00 a.m. – Getting Your Kitchen Ready for Inspection

Are you nervous about your upcoming kitchen survey?  Ideas and suggestions will be shared on how to prepare for that survey. 11:45 a.m. – Tools to Help with Kitchen Sanitation: Learn about the latest tolls available from Ecolab to help in preparing for survey.

Noon – Lunch & Product Showcase

Sample new products that can help enhance your summer menus.  Talk to the experts who can provide you with info on the products and recipes. It’s a great opportunity to see what is new.  More than 25 food companies sharing new products and serving ideas

1:15 p.m.
Mealtime: You’re Organization’s Most Effective 60 minutes – Part 2

(Cindy continues from the morning)

2:30 p.m. – Alternative Dining Panel!

Invited guests will discuss various ways to be creative in your meal service, including all day dining, pay plans and more.

3:30 p.m. – Adjourn

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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