Are potential residents turned away from your community for lack of staff?

It’s a tragedy when older adults are turned away from becoming part of your community, not because you have full occupancy but because there are not enough staff to tend to them. Occupancy in long-term care communities has dropped drastically recently. Often the lack of good training is the reason for some employees to leave a community, especially if they have not been a member of the staff long enough to build a commitment to the residents, other employees, and the company. Kind Dining♥ training courses show the way for new employees to find their purpose in their community through education and practice. Developing good work habits and learning to give and receive help from fellow employees builds relationships in the workplace. These actions add to a person’s enjoyment in coming to work each day. They build self-confidence and nurture the desire to do better. This leads the employee to love the work they do. It will also lead to learning and extending kindness to their coworkers and the residents they are in contact with each day.

For employees who have been members of your community for a long time, participating in the Kind Dining♥ training refreshes their work ethic, introduces new ways to work smarter, with intention, and creates bonding with other team workers. Training is vital in keeping your staff from leaving to search for a better company that invests in them by way of education.

When an excellent training program is available in the company, it will attract candidates who want to be part of your community. The pandemic has shown a lack of good candidates to hire, but a new generation is now seeking to enter senior care. It benefits your company to show why this young generation would want to be in your workforce. Kind Dining♥ training modules are now available online. We will help you to keep your food servers, your newly hired employees and all your employees to be an educated, invested team. A well-trained team helps your community to stand out from all others with employees who have learned to be dedicated to their work.

Our Kind Dining eLearning series is now available for purchase through our website beginning July 25th at

Be♥ Kind Tip: Invest in your employees by way of a good training curriculum.

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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