Are your employees familiar with experiential training?

Are your employees familiar with experiential training?Finding a new approach to dining in Residential care communities while still keeping within the present budget has been introduced by trending chef leaders of creative community dining. Using fresh, local food supplies to serve on order ala restaurant-style dining is here and is doing well. Creative menus offer wholesome foods that taste as good as the food looks and are healthier than the cafeteria-style and cooking from canned foods and steam tables. Chefs are preparing foods with herbs and seasonings to replace unnecessary sodium that most seniors are avoiding for health reasons. Mealtimes are the most popular events of the day for socializing at the table, meeting new neighbors, and sharing with friends. Residents reject loneliness and isolation when looking forward to mealtimes as a time to make plans and share stories.

Upcoming chefs are redesigning their kitchen work habits to accommodate new ways of cooking on order and serving fine dining meals.  Establishing salad and casual snack bars replace time-consumed efforts in the kitchen that can be used for other preparations. Meetings encouraging the food serving team to offer their ideas and comments allow everyone to be part of the changes taking place. This inspires the food serving team to be more aware of the care they use in serving residents and will alert them to the importance of their individual work. Creating new and better ways to serve meals is a time for unique opportunities for reviewing the work habits of every staff member who serves meals. Instilling a sense of pride in one’s work through meetings and discussions where each person on the food serving team has the freedom to be part of the transformation. 

Kind Dining® training sessions are designed for all employees that lift a plate of food, or even deliver a beverage to a resident. It includes full or part-timers, nursing and caregivers, housekeeping department staff, and department managers. Your food serving team is a powerful asset to the company when they are giving quality service. Employees are cross-trained in our fun, focused, practical skills and competency curriculum which teaches how each meal can be an enjoyable experience. Kind Dining® developed virtual training instruction online workshops for easier access. The goal is to help food servers work better by working wisely, while still learning how to expand their own knowledge in their work field.

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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