Teaching Respect

My husband had minor foot surgery early this morning and as the nurse put the final wrap on his foot, she asked me what I do for work. I shared, I teach food servers in senior living communities how to show good service to elder folks. She immediately reacted with a big surprised smile and blurted “that is so needed! Younger people just don’t know how to show respect to older people!” She proudly told us she makes it a point to teach her 6 year old son, how to show honor and respect for an older person by driving an elderly lady who goes to their church. This mom makes a conscious effort to teach her son polite, courteous behavior from opening the car door for their guest, to walking her to the front door returning her home! Kudos to this mom!

These are the same behaviors we develop and reinforce in Kind Dining training, modules 1,4,5,6. Food servers are expected to universally convey feelings of welcome, respect, and to demonstrate proper etiquette around serving meals, but many don’t know how.

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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