Bringing Warmth to Table – Leader’s Small Act Makes Big Difference

February is the month of love, when we become extra attentive, and it’s a perfect time to think about ways we can serve others, give back and offer love and simple acts of kindness.  Sometimes it’s not the bigger things, but the small details that matter. And when it comes to our Kind Dining® customer service and hospitality training, we make sure we focus staff and servers on the small yet important aspects of serving meals with kindness.

The dining experience is the most important part of your business day. And we want to make sure residents feel valued and loved, so that their overall experience is positive.

We want the same for your staff.  Congratulations to the amazing Kind Dining® Instructors Kathy O’Hara and Kelly Smith at Villa Crest Nursing and Retirement Center for Celebrating Pride in Food Service Week and Valentine’s Day with thank you jars of sweet treats for staff, using Kind Dining® messaging, Bringing Warmth to the Table.

Authors David Farrell, Kathy Brady and Barbara Frank, in their latest book, The Leadership Challenge in Long-Term Care, praise leaders for finding fun, effective and engaging ways to build staff camaraderie, unity, and sense of purpose.

Kathy and Kellie nailed it. Their team appreciated the gifts and recognition.  They shared success stories, thanking and rewarding each person for their part in embracing new quality service standards, delivering company values, and improving residents’ mealtime satisfaction which often leads directly to their improved health and well-being.

In our customer service training we focus on the dining customer as the best five star restaurants would. When we can train staff to understand how to serve each individual with more attentiveness, by reaching out just a little farther with patience, by providing the extra effort to deliver a compliment, and offering a warm and friendly greeting with a smile- they learn how to make a difference to both the resident and the company that hired them.

Take the Kind Dining® challenge, expedite service improvement in your dining rooms. Sign up for our newsletter and we’ll send you our service quiz. Does your community need a service makeover?

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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