How do you see the work you do?

“How did you come to work in this assisted living community?” Maryann, who is a part-time food server on Spring Break from college, asked Helen. They formed a friendly/mentor relationship since Maryann first came to work and now shared a table during their lunchtime. “Well,” Helen said, “my kids were off to college, like you” she smiled. “I married young … Continue reading

Does your food serving team have a high EQ? Kind Dining Cindy Heilman

Does your food serving team have a high EQ?

Do you know what the most successful companies look for in an applicant when hiring? They seek a person with the combination of skills that enable a person to learn, relearn and relearn again. We know how rapidly changes are happening in our long-term care communities. Our industry has been experiencing major changes and upgrading of services. People with EQ … Continue reading

Do your employees stay with your community?

Do your employees stay with your community?

A retired friend told me recently how she made an excellent living in the old days, by being a waitperson during the years of raising a family.  “I was good at it. My aunt trained me,” she said. “I was pleasant and paid close attention to my customers’ tables without obviously staring at them. With my ‘regulars,’ I remembered what … Continue reading

Kind Dining Chef

Is your community aware of the new trends in food service?

The latest trend towards cooking to order is setting assisted living community chefs and food serving teams on fire! Spring changes in the kitchen in food preparation and in the dining room in serving food have awakened creative culinary minds. The focus on utilizing local, fresh, and seasonal foods results in fresh food prepared of without increasing the food budget. … Continue reading

Are your employees familiar with experiential training?

Are your employees familiar with experiential training?

Finding a new approach to dining in Residential care communities while still keeping within the present budget has been introduced by trending chef leaders of creative community dining. Using fresh, local food supplies to serve on order ala restaurant-style dining is here and is doing well. Creative menus offer wholesome foods that taste as good as the food looks and … Continue reading

Do your food preparers

Do your menus reflect a food serving team that cares?

“When my husband and I decided it was time to move to a senior living community, the first thing I said was, ‘I’m going to miss going out to restaurants to dine.’” Mrs. Long was talking with her friend about her and her husband’s plans.  “As seniors, after struggling financially in the early years of marriage, building careers, raising the … Continue reading

Does your food serving team see through the eyes of your residents?

Is this a good time to look at your food service through the eyes of your customers as top top-notch restaurateurs do? Do you realize that your residents yearn for the same quality of food and service that their favorite restaurants gave them? Those are the restaurants, bistros, and trattorias they patronized before they made your community their home. That … Continue reading

Do your food servers encourage new residents?Kind Dining

Do your food servers encourage new residents?

  Many seniors will decide to leave their present home and make their new and final home in a senior or an assisted living community. This is a lifetime decision and not one that is made lightly. When keeping this in mind, your food servers have the power to reassure any hesitancy of these new residents. Incorporating kindness into their … Continue reading

Are your food servers aware of the emotions of starting over for residents?

Are your food servers aware of the emotions of starting over for residents?

Starting over. Your new residents are starting over, sometimes after living in the same house for 50 or 60 years. They had to downsize, give away, donate, or throw away their lifetime of brick a brac, and souvenirs. Art treasures and wall hangings must go. There is no room in their new home. Clothes closets must be reduced to fit … Continue reading

Kind Dining

Do your employees listen when residents in the community share their stories?

Everyone has a story. Ending an old year and beginning a new one brings out the stories that residents find satisfying to tell. The savvy food server gives the best gift and builds a good relationship when he/she listens intently to what the resident wants to share. Listening is a skill that can be learned and practiced. It not only … Continue reading