Investing in training young food servers results in years of returns to the company.

Labor shortage couldn’t come at a worse time for Long Term Care and Retirement Living communities! The largest number of people is reaching retirement age than ever before and they are living longer! This is no time to be short of food serving staff. Yet with the pandemic, we’ve experienced that is exactly what communities are facing today.  With the … Continue reading

Does your company invest in your employees?

“I’m concerned that my company may be in trouble,” Matthew commented. “We’ve lost too many of our staff for various reasons and it isn’t easy to replace them. We’re trying different ways to encourage them to stay, including increases in pay. It should work if that is a deciding factor for someone planning to leave us to go to another … Continue reading

Is civility common in your retirement community?

Commonly, being civil is not something everyone is consciously aware of in their daily behavior. Someone, or group, believes we need more civility in our lives because August was appointed “Win with Civility” month. Organizations, companies, and even government departments were offering awards, prizes, and ideas to bring attention to the major problem of incivility in the daily workplace. There … Continue reading

Does the success of your Community come from the kitchen?

Does the success of your Community come from the kitchen?

John and Paul have been challenging each other to a game of chess since they both had a full head of hair, a wife, and young children. When John was widowed after nearly 50 years of marriage he moved into a Retirement Living Community. A few years later Paul followed his lead. They are still trying to outsmart each other … Continue reading

Do all your employees make choices to improve every work day?

Making choices in Senior Living and Long Term Care communities is not just about the residents. Staff face making choices every day. After scheduled meetings and training sessions they have choices to make their work easier and better from tips and new ways learned in those training sessions. Their main choice is to keep an open mind, especially to staff … Continue reading

Kind Dining

Does your staff respond to helping residents overcome reluctance to reenter the dining areas?

Senior and Long Term Living newsletters inform us that dining is back! It is returning slowly but safely and steadily by small groups in dining rooms, cafes, sunrooms, and other small areas. Open spaces with scattered seating have been popular for picnics and festive occasions. Outdoor spaces are being utilized, encouraging social gatherings again. Some residents are wary about reentering … Continue reading

Culture change helps you to Love what you do!

Mary was talking on her cell phone lamenting to her mother about turning 30 and facing new challenges and changes. “Hah!” Her mother laughed and wished her a Happy Birthday. They lived on opposite coastlines of the country and couldn’t be together to celebrate. “You have no idea about changes,” she said. “The women moving into our Senior Living Community … Continue reading

 Does your food serving team help to build trust and heal lost relationships? 

Your employees may not realize it but the attitude they carry as their work responsibilities are being completed sends a message out to everyone who comes anywhere near them. As they go about conducting their duties, residents are exposed to their presence. Think about how a pleasant ‘hello’ or a random grumpy scowl affects you as you walk past someone … Continue reading

Bully

Do your food servers let ‘getting their work done’ interfere with being kind?

It isn’t only a resident that can be a bully! Sometimes a member of the food serving team is a bully and creates difficult problems to overcome. Other members of the team may not want to ‘tattle’ on the person thinking it may reflect badly on them. They may fear losing their own place on the team or face retaliation … Continue reading

Kind Dining Training

Does your food serving staff support harmony, communication, and team building?

Chad was talking to Sherry during their lunch break after a morning training session. “I like this new routine of discussion meetings every week and the training refresher course we’re taking. To be honest with you, I didn’t think I needed it. After all, I waited tables in a fine dining restaurant for five years before I came to the … Continue reading