Do all your employees make choices to improve every work day?

Making choices in Senior Living and Long Term Care communities is not just about the residents. Staff face making choices every day. After scheduled meetings and training sessions they have choices to make their work easier and better from tips and new ways learned in those training sessions. Their main choice is to keep an open mind, especially to staff … Continue reading

Kind Dining

Does your staff respond to helping residents overcome reluctance to reenter the dining areas?

Senior and Long Term Living newsletters inform us that dining is back! It is returning slowly but safely and steadily by small groups in dining rooms, cafes, sunrooms, and other small areas. Open spaces with scattered seating have been popular for picnics and festive occasions. Outdoor spaces are being utilized, encouraging social gatherings again. Some residents are wary about reentering … Continue reading

Culture change helps you to Love what you do!

Mary was talking on her cell phone lamenting to her mother about turning 30 and facing new challenges and changes. “Hah!” Her mother laughed and wished her a Happy Birthday. They lived on opposite coastlines of the country and couldn’t be together to celebrate. “You have no idea about changes,” she said. “The women moving into our Senior Living Community … Continue reading

 Does your food serving team help to build trust and heal lost relationships? 

Your employees may not realize it but the attitude they carry as their work responsibilities are being completed sends a message out to everyone who comes anywhere near them. As they go about conducting their duties, residents are exposed to their presence. Think about how a pleasant ‘hello’ or a random grumpy scowl affects you as you walk past someone … Continue reading

Bully

Do your food servers let ‘getting their work done’ interfere with being kind?

It isn’t only a resident that can be a bully! Sometimes a member of the food serving team is a bully and creates difficult problems to overcome. Other members of the team may not want to ‘tattle’ on the person thinking it may reflect badly on them. They may fear losing their own place on the team or face retaliation … Continue reading

Kind Dining Training

Does your food serving staff support harmony, communication, and team building?

Chad was talking to Sherry during their lunch break after a morning training session. “I like this new routine of discussion meetings every week and the training refresher course we’re taking. To be honest with you, I didn’t think I needed it. After all, I waited tables in a fine dining restaurant for five years before I came to the … Continue reading

Thank you

Do your food servers and staff know how much they are appreciated?

Appreciation Day in Assisted Living and Long Term Care communities is a way of saying thank you for the personal attention your food servers and all employees extend to the residents they serve. It is a way of saying that we, the company, care about you, too. This past, long year of the pandemic has brought all those who serve … Continue reading

more than food servers

Are your food servers your goodwill ambassadors?

Meal and snack times are still the most important hours of the day for Senior Living communities. That fact makes it most important to have the cream of food servers. They are the window of customer service on the job multiple times per day. The food servers are the community’s ambassadors working on your behalf. You want them to have … Continue reading

Is your food serving team aware of other ways to serve your residents?

Is your food serving team aware of other ways to serve your residents?

A table of six artists gathered together at their local cafe after having their COVID 19 vaccinations. They had stayed virtually in touch for more than a year and now rejoiced at finally seeing each other in person. At first, everyone spoke at once wanting to relieve themselves of all the pent-up information they wanted to share. When the over-excitement … Continue reading

Kind Dining

Do your part time food servers understand the impact they have on older residents?

Sandra and Chloe met early before the Book Club meeting to share some herbal tea and catch up on the latest news. Sandra recently retired from being a senior living administrator. “Remember Lucy who used to babysit for my daughter? She’s wrapping up her first year in college, majoring in English. She came for some needed advice.” “Really? Not to … Continue reading