Are Your Servers Full of Hospitality?

Hospitality Made Easy Growing up I was fortunate enough to interact with guests at our dinner table often. I learned naturally how to enjoy and extend hospitality. Later when I was a food service director I realized that others were not so lucky.  I saw that my co-workers desperately needed those skills.  My Masters in Nutrition and Food Management revealed … Continue reading

Are Your Servers Confident With Knowing Their Goal and Role?

Your Role in  Hospitality Remember to let your staff carry the pride of their community while fulfilling their role when serving in the dining room. Their performance matters! A successful dining room is more than correctly placing plates in front of a resident. Knowing residents by name while proudly wearing their own name tag makes it easier when they introduce … Continue reading

Do Your Servers Know the Importance of Their Role!?

Importance of Knowing the Goal and Your Role Anyone that looks will notice a team that works smoothly together whether you attend a catered party or dine out in the new rave restaurant in the next town over. It’s the difference in an Olympic couple dancing on the ice or the jerky movements of a marionette on a string. You … Continue reading

Are Your Servers Practicing Their Skills Every Time They Serve?

Stop, Look & Listen; Where Can You Improve Service? When I was a child and trains carried the heavy load that tractor-trailers do now, there were a lot of railroad tracks to cross, enough to plant the phrase that I still carry in my mind. Today it makes me think of the community dining room. The servers that are at … Continue reading