Do your food servers realize the anxiety a person feels when changing their lifestyle?

The story came to me about two friends discussing his time in a Long Term Care facility. She came to visit and asked about his experience so far since he had not been there very long. He didn’t mention any medical routines performed each day.  He talked about the way everyone went out of their way to care for him, … Continue reading

Do your food servers practice hospitality and health care without hassle?

Some folks think improving food service in Senior Living Residential and Nursing Homes means making the food tastier or more varied.  Training for better dining and food service is so much more. It includes learning and practicing a new brand of hospitality until it comes naturally and linking it to health care. Health care and hospitality go hand in hand … Continue reading

Do your food servers know how to engage a conversation with an older person?

Alice was one of those women who never lacked for something to say. She wasn’t trying to earn a degree or win an award.  She just knew it relaxed the older people when she served their meals, especially newcomers to the community and especially in these days of quarantines. Alice wasn’t always so gifted with her tongue; it was something … Continue reading

Are your community food servers trained to instill confidence in your residents during these extraordinary coronavirus times?

Some food servers don’t seem like they are trying to give genuine personal care and aid to the comfort of the older people they serve, yet that is what they are doing. If they love their job, love the work they do, and care for the older people they serve, it appears to be a natural part of the day … Continue reading

Do you know what the value of your food serving skills are to the company?

Many stories of many kindnesses being extended to a customer come to me in many different ways. The stories aren’t always directly related to Long Term Care or Retirement Living, but the idea of kindness stretches from one station to another. For instance, a father checking into the Ritz Carlton for a conference brought his young son along. As they … Continue reading

Does your administration notice and express gratitude to your food servers for the great job they are doing?

In these trying times of the COVID 19 crisis, studies reveal Long Term Care communities with ample staff who are well-trained have fewer cases of the Coronavirus. Training is a keyword here that works for your food servers who hold vital positions in the community. Kind Dining® training modules are so much more than bringing a meal to a resident. … Continue reading

Do your food servers know their value is the first step to loving what they do?

Open and honest discussion is essential, and for me, an anticipated part of my training session of Kind Dining®. I don’t use a formatted script for this, and I am often pleasantly surprised by the responses that come. I recall a teenage dishwasher/busboy in one of the classes. He needed a job and happened to find one in the community … Continue reading

Are you a food server today?

If you are employed in a senior or assisted living community and serve a beverage to a resident, you are a food server. If you only fill in on a day when your dining rooms are short-handed, you are a food server. If you only serve food on an occasional basis, you are a food server and all food servers … Continue reading

 Do your residents’ mealtimes reduce unintentional weight loss and dehydration?

Personal stories about food service, whether they are restaurant-based, institutions, or more often today, come from residential communities. One story that came to me recently was from a gal who probably was a natural leader in the senior community she worked in because she had a restaurant background. “My parents owned a small neighborhood restaurant,” she said. “None of us … Continue reading

Do you continue your education every day?

It seems multicultural and multiracial items are in headline news every day. Retirement living and long term care residents are more multiracial and multicultural than in the recent past. Today’s retiring seniors are widely traveled and exposed to other cultures by the choices they made in how they lived their lives. Travel, communication, and TV have opened the doors for … Continue reading