Does your food serving team’s pay envelope show how much you value them?

April was having a conversation via a computer Messenger with a friend who called her for advice about how to choose a senior living community. She now lived in a different state so she couldn’t move to April’s community. “Do you remember when I was in the hospital before you moved to your daughter’s?” “Sure do. You were complaining about … Continue reading

How much time is devoted to training a food serving team in your community?

  Recent polls reveal that most senior living communities spend less than two weeks training new employees. A food serving team gains its confidence when they know what their responsibilities are and that they are doing their job with peak performance. To expect good performance it is imperative to provide the best tools-good training and enough of it. Two weeks … Continue reading

Do you tell a food server you admire their style when you see them providing wonderful service?

Martha sat on a bench in the park sharing an impromptu picnic lunch on Sunday afternoon with her friend Kathryn.  She was bubbling over with excitement stumbling to find the right words after she told Kathryn that she had important news to share when she just let them tumble out. “I’ve been chosen as Employee of the Month!” she said. … Continue reading

Thank you

Do your food servers and staff know how much they are appreciated?

Appreciation Day in Assisted Living and Long Term Care communities is a way of saying thank you for the personal attention your food servers and all employees extend to the residents they serve. It is a way of saying that we, the company, care about you, too. This past, long year of the pandemic has brought all those who serve … Continue reading

more than food servers

Are your food servers your goodwill ambassadors?

Meal and snack times are still the most important hours of the day for Senior Living communities. That fact makes it most important to have the cream of food servers. They are the window of customer service on the job multiple times per day. The food servers are the community’s ambassadors working on your behalf. You want them to have … Continue reading

Is your food serving team aware of other ways to serve your residents?

Is your food serving team aware of other ways to serve your residents?

A table of six artists gathered together at their local cafe after having their COVID 19 vaccinations. They had stayed virtually in touch for more than a year and now rejoiced at finally seeing each other in person. At first, everyone spoke at once wanting to relieve themselves of all the pent-up information they wanted to share. When the over-excitement … Continue reading

Kind Dining

Do your part time food servers understand the impact they have on older residents?

Sandra and Chloe met early before the Book Club meeting to share some herbal tea and catch up on the latest news. Sandra recently retired from being a senior living administrator. “Remember Lucy who used to babysit for my daughter? She’s wrapping up her first year in college, majoring in English. She came for some needed advice.” “Really? Not to … Continue reading

Kind Dining

Are your secrets to success hidden in your food servers?

Many changes have taken place over the last year due to the pandemic. Even without the major chaos, we have lived through, it’s forward-thinking for the company to invest in bringing everyone in staff up to date with the changes and additions to the foodservice culture. Consider it a makeover to refresh serving techniques and a brush up on social … Continue reading

Does your food serving team have a secret to success?

Helen started working summers and school holiday vacation times in a senior living community while she was in high school. She realized that she not only enjoyed working with older adults but had a natural vocation for this type of work. After graduating high school, she furthered her schooling in spurts since she didn’t have the finances to attend higher … Continue reading

Do your food servers know how to embrace emotional nutrition?

These pandemic times have, more than ever, taught us that it takes extended skill in a good food server to give the body the nutrition it needs and craves to create a whole, healthy person. The server’s job encompasses bringing a meal to a person along with a smile, saying hello, how are you, tell me what’s on your mind … Continue reading