Are your residents and staff happy with each other?

Colleen was explaining to a relative newcomer to the Senior Living community Kelly, how she came to work here several years ago. “Gram moved in about a year after Grandpa passed away. She no longer wanted to maintain the big, old country house anymore or to wander around all the rooms empty of Grandpa. Mom wasn’t sure she would adapt … Continue reading

Do all your employees make choices to improve every work day?

Making choices in Senior Living and Long Term Care communities is not just about the residents. Staff face making choices every day. After scheduled meetings and training sessions they have choices to make their work easier and better from tips and new ways learned in those training sessions. Their main choice is to keep an open mind, especially to staff … Continue reading

Kind Dining

Does your staff respond to helping residents overcome reluctance to reenter the dining areas?

Senior and Long Term Living newsletters inform us that dining is back! It is returning slowly but safely and steadily by small groups in dining rooms, cafes, sunrooms, and other small areas. Open spaces with scattered seating have been popular for picnics and festive occasions. Outdoor spaces are being utilized, encouraging social gatherings again. Some residents are wary about reentering … Continue reading

Does your food service team lead the way?

Tom paused the old footfall game on the TV. “It’s good to be getting back to normal after this last year and a half of Pandemic–caused changes. It feels like little by little we are opening up to life again.” “I agree with you on that,” said Mike. They both worked in food service, but for different Senior Living communities. … Continue reading

Culture change helps you to Love what you do!

Mary was talking on her cell phone lamenting to her mother about turning 30 and facing new challenges and changes. “Hah!” Her mother laughed and wished her a Happy Birthday. They lived on opposite coastlines of the country and couldn’t be together to celebrate. “You have no idea about changes,” she said. “The women moving into our Senior Living Community … Continue reading

 Does your food serving team help to build trust and heal lost relationships? 

Your employees may not realize it but the attitude they carry as their work responsibilities are being completed sends a message out to everyone who comes anywhere near them. As they go about conducting their duties, residents are exposed to their presence. Think about how a pleasant ‘hello’ or a random grumpy scowl affects you as you walk past someone … Continue reading

Bully

Do your food servers let ‘getting their work done’ interfere with being kind?

It isn’t only a resident that can be a bully! Sometimes a member of the food serving team is a bully and creates difficult problems to overcome. Other members of the team may not want to ‘tattle’ on the person thinking it may reflect badly on them. They may fear losing their own place on the team or face retaliation … Continue reading

Kind Dining Training

Does your food serving staff support harmony, communication, and team building?

Chad was talking to Sherry during their lunch break after a morning training session. “I like this new routine of discussion meetings every week and the training refresher course we’re taking. To be honest with you, I didn’t think I needed it. After all, I waited tables in a fine dining restaurant for five years before I came to the … Continue reading

Do you know what management skills to look for when hiring someone new?

Helene talked on the phone with her friend Roseanne bringing her up to date on a particular position she applied for in a retirement community in her nearby town.  Roseanne had alerted her to the opening. “I went for my second interview, which was held over lunch in the restaurant in town,” Helene told her. “I’m sure the lunch wasn’t … Continue reading

When interviewing candidates for managers, do they have genuine attitudes of hospitality?

Rumor has it that Henry Ford would read a candidate over lunch to determine if they were suitable for the job. If the person salted their food before tasting it, he would discount them immediately. He believed the habit divulged the individual to be a weak decision maker and would not gauge a situation before taking action. When interviewing a … Continue reading