Does your food serving team care about your residents?

A friend of mine who lives alone and enjoys her own company often dines out on her own. She says, shamelessly, that she eavesdrops on other conversations going on around her. People carelessly reveal quite a bit over a lunch or dinner table.  Recently she heard a woman in a blue flowered dress say, “I am so glad we placed … Continue reading

Are your food servers successful?

Remember the time when you were out for a special occasion dinner in a charming restaurant where the food was all it was promised to be? And then the entire mealtime was ruined because the waiter was in a bad mood and you left the restaurant feeling that you wasted hard-earned money and your celebration went sour?  The memory you … Continue reading

Does your food serving team carry positive attitudes full of holiday cheer?

“Well, have you worn your thinking cap this past month?” Colleen asked. “I’m anxious to hear what suggestions you’ve come up with for the holiday preparation meeting.” Colleen and Kelly were having their monthly lunch together enjoying waitpersons attending to them as they waited on residents at the senior living community where they worked. They were always alert to good … Continue reading

Does your food serving team wear red?

The holiday season is an emotional time that can be changed from having the blues and missing particular loved ones, to the idea of forming new traditions, adding new friends to your Christmas list. Very often it is a matter of suggestion and that is where your food serving team steps in. Through casual conversation, your server may open a … Continue reading

kind dining teamwork

Are you building teams that work together?

What can you do when the entire industry has been affected by the pandemic? It is vital to help residents understand why you may not fulfill every request they have at the present time. Residents really have no idea about the inner workings of your foodservice team. Neither do they realize that you have suppliers who also have a shortage … Continue reading

Community Volunteers Kind Dining

Is your community full of volunteers yearning to help?

Colleen and Kelly kept their usual lunch date to discuss the upcoming employee meeting in their senior living community. So many changes have taken place over the last two years that they like to stay aware of them. They also enjoy contributing new ideas to help their workplace run even more smoothly. At the present moment, they are working with … Continue reading

Investing in training young food servers results in years of returns to the company.

Labor shortage couldn’t come at a worse time for Long Term Care and Retirement Living communities! The largest number of people is reaching retirement age than ever before and they are living longer! This is no time to be short of food serving staff. Yet with the pandemic, we’ve experienced that is exactly what communities are facing today.  With the … Continue reading

Does your company invest in your employees?

“I’m concerned that my company may be in trouble,” Matthew commented. “We’ve lost too many of our staff for various reasons and it isn’t easy to replace them. We’re trying different ways to encourage them to stay, including increases in pay. It should work if that is a deciding factor for someone planning to leave us to go to another … Continue reading

Were you uncivil today?

”Well, I could hardly wait to call you to tell you that my daughter Kate had a class at school in Civility this week. It referred to last August being National Win with Civility Month.” Dolores was talking with her brother Robert. She often discussed problems that arose in the retirement living community where she worked.  He enjoyed giving his … Continue reading

Is civility common in your retirement community?

Commonly, being civil is not something everyone is consciously aware of in their daily behavior. Someone, or group, believes we need more civility in our lives because August was appointed “Win with Civility” month. Organizations, companies, and even government departments were offering awards, prizes, and ideas to bring attention to the major problem of incivility in the daily workplace. There … Continue reading