Is your staff aware of the importance of social interaction?

Joyce was talking on the phone with her long-time and long-distance friend David. He lives in the northeast, and she lives in the southeast in the same town as his mother. They grew up together, and though they married and had lived far apart, they always remained devoted friends by computer or telephone. “I couldn’t keep flying down to check … Continue reading

Do you continue your education every day?

It seems multicultural and multiracial items are in headline news every day. Retirement living and long term care residents are more multiracial and multicultural than in the recent past. Today’s retiring seniors are widely traveled and exposed to other cultures by the choices they made in how they lived their lives. Travel, communication, and TV have opened the doors for … Continue reading

Upcoming Kind Dining Class – Moldaw Residences

Our next Kind Dining® Hospitality Training will be at Moldaw Residences in Palo Alto, CA. If you would like to book a session for your community, give us a call at 503-913-1978 or sign up for more information through our contact form on our Higher Standards website. … Continue reading

Are You Heading to Sacramento for CALA?

Yes? Don’t miss our session on June 7th, 2016 from 10:30 to 12:00 noon! Cindy is presenting, “Are You Making the Most of Mealtimes,” focusing on the 6 Truths About the Future of Dining You Can’t Ignore, 3 Hospitality Secrets That Can Increase Occupancy, and 5 Low-Cost Changes That Can Raise Service Quality Quickly.    We can’t’ reveal the Truths or Secrets yet, however, … Continue reading

April 14th – Leading Age Washington

Speaking Newsflash Learn how to make the dining experience in your community so unique you beat your competitors hands down.  Come join the fun and education at the 6th Annual LeadingAge Washington-HPSI Food Service Professionals Workshop coming up on April 14, in Washington State. The full agenda, location and registration is below.  I look forward to seeing you there. Come … Continue reading

The White House Conference on Aging – July 13

Article from NCAL Connections by Kat Zimmerman This coming Monday, July 13, the 2015 White House Conference on Aging (WHCOA) will hold its once-a-decade event with remarks from President Obama and panel discussions on key issues, such as caregiving, healthy aging and financial security. Americans across the country are encouraged to watch this live event online. Host a watch party … Continue reading

ANFP logo

Transforming Dining at ANFP Fall 2014 Regional Meetings

It’s almost time for the Association of Nutrition & Foodservice (ANFP) Fall Regional Meetings. I will be presenting Transforming Dining: What seniors want now and why dining experiences are key Setting the Meal: Delivering mealtime service that exceeds expectations Building a Winning Team: Capitalizing on your community’s biggest asset–a diverse service staff Emotion Control: Maintaining exceptional dining service when things go wrong ANFP Southeast Regional Meeting is September … Continue reading

Skyline of Atlanta with FNCE convention information

Let’s Meet at FNCE 2014 – Booth 22

Food & Nutrition Conference & Expo™ (FNCE) 2014 is October 18th – 21st in Atlanta According to the Academy of Nutrition and Dietetics there will be over 140 educational events and more than 350 companies exhibiting, so, it’s shaping up to be a great conference. Visit for registration and more information. I’ll be in booth 22 under the Kind … Continue reading