More than a Meal at Pioneer Network Conference Aug 8

How do you transform dining in your senior living community? Blend service and hospitality to make mealtimes more satisfying? Boost your bottom line by setting higher standards? If you’re attending the Pioneer Network 12th Annual Conference, don’t miss More than a Meal: Blending Service and Hospitality in a Culture Change Environment. I will be sharing Kind Dining® best practices and … Continue reading

Today: United Natural Food Institute (UNFI) West Tabletop Show

At the UNFI West Tabletop Show today checking out tasty organic products. If you’re at the show too, find me on the convention floor; I’d love to say “hi”! You know, as senior living communities serve more and more Booomers, natural foods and sustainable practices are becoming more and more important to meeting client expectations. Embracing the “green” revolution—at whatever … Continue reading

Looking for hospitality training? 100 people experienced Kind Dining® in January, here are 6 of the top comments:

1. I enjoyed being here….. I learned something I never thought of. Cindy made it interesting in a way that made me listen and learn. 2. Lots of good information for all levels of staff. 3. Cindy was really able to keep the groups attention by having us interact. I really liked was informative and brought clarity on several … Continue reading

Kind Dining goes coast to coast

Kind Dining is going coast to coast! Tomorrow I am flying to Manchester New Hampshire to teach a Kind Dining workshop and train 2 National HealthCare Corporation (NHC) partners to teach the program to their own serving staff! I love this work! Especially to experience the willingness of servers to grow in their jobs when training is fun and applicable! … Continue reading

What Up in Sunny Long Beach, Calif.?

Flying into sunny Long Beach California from Portland Oregon was smooth sailing. The weather is lovely, bright warm sunshine, slight breeze. I see bunches of swaying palm trees. I am here to co-present with Harold Urman at the Aging Services of California annual conference on Tuesday afternoon May 4 from 2:15-4:15. Our presentation is called, It’s Not Just a Meal … Continue reading

On to Missoula….

I just booked a flight to Missoula Montana. I have never been there and in the last week of this year I will be teaching Kind Dining training to the serving staff in an assisted living community. I look forward to meeting their servers and Dining Director, who will come to Portland in January to attend my first Kind Dining … Continue reading