Do your food servers treat every resident the same?

Some of the best information comes to me from friends overhearing conversations at lunchtime in restaurants. This conversation came to me from a friend: “When are they going to understand that I am not my grandmother? I am their grandmother. I am different and experience life differently. They cannot assume I will think like others my age just because I … Continue reading

Do your LTC employees stumble along, learning from mistakes made?

“While I stand in line to buy a cup of coffee at a ridiculous price to drink while I run errands, I wonder why I do these dumb things. I could easily have made a whole pot at home.” This woman’s story came to me. “You may know that I work in an assisted living community for reasons of my … Continue reading

Group of senior friends with helpful carer sitting together at the table at nursing home dining room

Does your staff create the sense of belonging in your community?

Stories come to me from all directions. As soon as my career choice is known, someone has a story for me. This one came from the laundromat while the woman’s dryer at home was being repaired or replaced. “My mother-in-law is way ahead of us. She announced last week that she has researched senior living communities and has chosen one … Continue reading

Does loneliness linger in your community?

“It’s probably a reflection of my own, if I may say, loneliness.” This quote is from the famous American artist Edward Hopper (1882–1967). He was a master at conveying loneliness and isolation in his paintings. To look at them is to feel loneliness seeping into your skin.  Morning Sun, painted in 1957, could easily depict exactly what some older adults … Continue reading

Kind Dining

Does your food serving team still find value in the work they do?

Changing how you look at something changes your whole perspective. That is a key phrase to removing burnout from your long-term care and senior independent living community workforce. From grocery stores to art galleries, changing your product around gives your shoppers a new way of looking at what you have to offer. It freshens the atmosphere. Flexibility in work schedules … Continue reading

Kind Dining Chef

Do you ever ask if training for all staff is really necessary?

A friend told me about running into a woman she used to work with while she was out shopping. The woman looked terrible! She asked if she had been ill. “No,” the woman replied, “just tired of the same old job, the same old complaints, and the same old me.” My friend quickly decided to abandon her list of errands … Continue reading

Contemplative senior man looking into distance

Do any of your residents still feel isolated now that the pandemic has faded?

One of the huge negatives left behind after the pandemic faded is isolation. So many residents who enjoyed the camaraderie of living in an independent living community still have that sense of being left out. Many elders didn’t have a chance to bond with other residents to build a friendship when the pandemic hit. Now is the time to move … Continue reading

Are potential residents turned away from your community for lack of staff?

It’s a tragedy when older adults are turned away from becoming part of your community, not because you have full occupancy but because there are not enough staff to tend to them. Occupancy in long-term care communities has dropped drastically recently. Often the lack of good training is the reason for some employees to leave a community, especially if they … Continue reading

Do you show a kindness to someone every day?

When talking about the travel we did when being much younger, my friend, who prefers traveling solo, and has since she was 14 years old, told me about a time flying to England 40 years later. When she boarded the airplane, she settled in, delighted to have made early plans in order to get the window seat. It wasn’t long … Continue reading

Kind Dining

Do your employees practice kindness on each other?

“It’s Spring! Walking in the park to find a bench and have lunch was a great idea, Kelly! I’m bursting to tell you what happened to me since we had lunch together last month. Even at my age, I’m still learning new lessons to apply to my everyday living.” Colleen said. Kelly scoffed. “Have you become ancient overnight? The last … Continue reading