I want to recommend a great book: The Checklist Manifesto: How to get things right by Atul Gawande. Dr. Gawande is a physician who has pioneered the use of simple checklists in operating rooms to assist staff in getting organized, and prepared for surgery. Checklists help to get the work done right the first time. He has proven having a checklist saves lives and money. If you have participated in Kind Dining training, this might sound familiar! You might think this book would be a dry read, but just like our class, (and module 4 particularly), it is quite entertaining!