Community connectors…

People who serve meals in care communities are often overlooked when training dollars are budgeted. And even as communities strive to improve overall systems for culture change, staff who serve meals are often left out of the discussion groups or learning circles. Getting the relationship right between the server and resident and among the servers themselves is critical to experience the enjoyment of sharing a meal and creating community. All servers no matter which department they work, need to know the community’s serving standards. Applying this knowledge and performing to higher standards is a powerful tool to making meals meaningful.

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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