December 6, 2012 at 1 p.m. EST
Click here to register today!
Presented by Cindy Heilman, MS, DTR. Sponsored by Becky Dorner & Assoc.
CPE Hours: 2
What if you could help …
- Satisfy a community’s residents in such a way that they’ll recommend their friends move in?
- Retain a community’s staff as it strives to become a better place to work?
- Boost customer satisfaction, resident rapport & employee morale in communities where you work while they improve their competitive edge.
Meals are the highlight of the day for many seniors, and if a senior living community improves their dining experience, residents are likelier to recommend it to their friends and family, attracting new move-ins. Don’t miss the opportunity to help providers build strong community relationships, stay on the competitive edge, and exceed quality service standards.
Objectives:
In this session, you will:
- Explore the centrality of dining to community
- Identify the fundamentals of hospitality and the Boomer demands communities must embrace now
- Examine resources to keep your finger on the pulse of what’s trending with Boomers
- Recognize why serving meals is a team effort, and how being an integral part of a winning dining team benefits you
Learning codes: 1000, 4000, 6000, 7050, 7070,7200, 8000
CDR level: 2
CPE Credits: 2
Presenter: Cindy Heilman, MS, DTR
Click here to register today!
About Cindy Heilman, MS, DTR
Cindy has over 30 years of experience enhancing hospitality and food service quality. She’s CEO of Higher Standards, LLC; author of Hospitality for Boomers: How to attract residents, retain staff, and maximize profitability; and creator of Kind Dining® Training, her unique program that improves serving staff in senior living communities. She’s active in Oregon’s culture change coalition, has been recognized as Oregon’s Dietetic Technician of the year, and received the American Dietetic Association (ADA) National Award for Excellence in Dietetic Technology. She speaks, trains, and consults nationally on raising service standards.