Dec 6th Webinar: How to Meet the Demanding Dining Needs of Boomers

December 6, 2012 at 1 p.m. EST

Click here to register today!

Presented by Cindy Heilman, MS, DTR. Sponsored by Becky Dorner & Assoc.
CPE Hours: 2

What if you could help …

  • Satisfy a community’s residents in such a way that they’ll recommend their friends move in?
  • Retain a community’s staff as it strives to become a better place to work?
  • Boost customer satisfaction, resident rapport & employee morale in communities where you work while they improve their competitive edge.

Meals are the highlight of the day for many seniors, and if a senior living community improves their dining experience, residents are likelier to recommend it to their friends and family, attracting new move-ins. Don’t miss the opportunity to help providers build strong community relationships, stay on the competitive edge, and exceed quality service standards.

Objectives:
In this session, you will:

  • Explore the centrality of dining to community
  • Identify the fundamentals of hospitality and the Boomer demands communities must embrace now
  • Examine resources to keep your finger on the pulse of what’s trending with Boomers
  • Recognize why serving meals is a team effort, and how being an integral part of a winning dining team benefits you

Learning codes: 1000, 4000, 6000, 7050, 7070,7200, 8000
CDR level: 2
CPE Credits: 2

Presenter: Cindy Heilman, MS, DTR

Click here to register today!

Cindy HeilmanAbout Cindy Heilman, MS, DTR

Cindy has over 30 years of experience enhancing hospitality and food service quality. She’s CEO of Higher Standards, LLC; author of Hospitality for Boomers: How to attract residents, retain staff, and maximize profitability; and creator of Kind Dining® Training, her unique program that improves serving staff in senior living communities. She’s active in Oregon’s culture change coalition, has been recognized as Oregon’s Dietetic Technician of the year, and received the American Dietetic Association (ADA) National Award for Excellence in Dietetic Technology. She speaks, trains, and consults nationally on raising service standards.

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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