Dining Satisfaction Scores Up 22% – Smiles and Celebrations All Around at St. John’s Living Center in Wyoming

St. John - Success Story 061815 (2)Over the past 10 months, the staff at St. John’s Living Center in Jackson, Wyoming has been improving dining service, rewritten standards, and achieved positive results, under the direction and coaching of their dining committee and Sarah Graham, Staff Development RN and Kind Dining®(KD) Instructor.

Here are the highlights of what they’ve accomplished;

  1. Better communication and teamwork between departments. “We Work TOGETHER!”
  2. Residents choose and enjoy eating more hot meals vs sandwiches as sample plates are presented prior to taking orders.
  3. St. John - Success Story 061815 (3)Intake has increased with folks on a puree diet with improved plate appearance of the food.
  4. Due to the overwhelming popularity, they have increased our made to order pancake/waffle and omelet breakfast bar to once a week.
  5. Community leadership and managers are actively involved in the dining rooms.
  6. Our quality of meals score increased 13% and our quality of dining increased 9% since we began Kind Dining®. Both are well above our peer averages.

St. John - Success Story 061815 (1)I am so proud to be working with Sarah and her team as they continue to strive for higher standards. She writes;

Of course, we still have room for improvement, but these are good, measurable results as we continue along our KD journey.

—Sarah Graham; Staff Development RN and Kind Dining® Instructor.


About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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