Do all your employees make choices to improve every work day?

Making choices in Senior Living and Long Term Care communities is not just about the residents. Staff face making choices every day. After scheduled meetings and training sessions they have choices to make their work easier and better from tips and new ways learned in those training sessions. Their main choice is to keep an open mind, especially to staff that has been on the job for a number of years. Often they think their work responsibilities are familiar to them, so why should they attend meetings and training sessions? Surprise! Changes are happening all the time.  New ideas and better ways of performing chores are constantly being revealed.  Attitude adjustments in combining Healthcare with Hospitality are changing the way food service staff and nursing staff see how their work affects the care of residents. Making that choice to accommodate newly emphasized regulations that improve the quality of life is a choice to improve their own life at the same time. When enlightened attitudes are adopted by foodservice and healthcare staff it will become second nature by way of practice. The new ways will overflow into their personal life away from the community, too. Training sessions and pursuing new ideas at meetings are investments in your community employees helping them to improve their lives.

Kindness, civility, and hospitality have always been cornerstones that build respect in Kind Dining♥ training. Consideration between coworkers and practice is strongly featured to attain desired results from all who serve residents. This includes staff that only fill in when necessary. Guidelines and regulations must be recommended to all employees of the company whether referring to coworkers or residents. 

Higher standards of person-centered care and service are a goal attained by embracing new skills. Remember the food server still sets the ambiance of mealtime for residents.  Proper training turns your food serving staff into your most valuable company asset. Mealtimes are central to success for a community and a great marketing point. Those mealtimes are still where your residents focus, universally value, and hospitality is still the universal language. Following these skills learned in training sessions brings success to your employees and to your company.

B♥ Kind ®Tip:  Improve communication skills with coworkers on other shifts.

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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