Do you continue your education every day?

It seems multicultural and multiracial items are in headline news every day. Retirement living and long term care residents are more multiracial and multicultural than in the recent past. Today’s retiring seniors are widely traveled and exposed to other cultures by the choices they made in how they lived their lives. Travel, communication, and TV have opened the doors for Americans to learn about people from faraway places and in return, many immigrants have become American citizens. In order to accommodate and welcome seniors with different traditions that retirement communities have seen in our parents’ generation, it is time to continue the education of your food serving teams in your community. They hold the keys to the hospitality your community provides. They are the key to the success of your community.

Each Kind Dining® class is unique depending on the mix of age, gender, culture, and work experience of the participants. The curriculum is consistent with expanded avenues but responds in strength where your group needs it most. With the new generation of residents, even previously trained food servers will benefit from retraining and coaching. Educated and trained individuals are about community and community means belonging to a group. It is vital that food servers are aware they are part of that group. Further, teamwork is a goal for food servers to achieve with their coworkers. The food serving team is important to your company’s reputation; how they serve meals matters! 

Food servers can encourage residents to talk about their traditions and uniqueness in order to begin conversations and to gain knowledge. The friendlier food servers appear while performing their service, the more at home residents will feel. It’s significant for residents of cultures new to the community, to attain that homey feeling. Empathy from your food serving team tends to boost hospitality and kindness. It is easy to misunderstand culture staff are not familiar with but if they are alert and aware, potential misunderstandings can be avoided. Body language plays a major role in avoiding social disasters. A resident is less likely to react negatively when the food server is obviously appearing in a kind and considerate manner. Remember to smile, make eye contact with the resident you are serving, share a kind word, and call them by name.

Our B♥ Kind® Tip:  Food servers help residents overcome feeling isolated, yet still have a sense of belonging. 

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.


Do you continue your education every day? — 1 Comment

  1. I am always looking for CEU’s that are free for my Certified Dietary Manager and Social Service Certificate. I also am a Paramedic which I use some CEU’s duel credit.

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