Do your food servers and caregivers think of their work as a calling?

Assisted Living and Long Term Care communities may have different regulations than Senior Independent Living communities but there are many similar responsibilities that make one community stand out from its neighbor. It’s a time when those regulations and also policies are updated to match the intelligence and needs of today’s residents. The same approach stands for senior independent living communities. An ongoing discussion with suggestions and notations from the employees who are involved with challenges daily is encouraged to bring possible problems to the awareness of all. A problem anticipated can easily be averted.

 Providers as well as employees can improve routines of responsibilities with empowerment to correct shortcomings. Outdated rules and regulations can only drag a community to inadequacy if they are required to wait for outside government surveyors (a short-staffed field) to fix problems the company can do with integrity and experience. Kind Dining♥ suggests this is an area that can be improved by holding scheduled training and meetings for discussion by anticipating areas that can be improved within the company employees.

While senior independent living communities are a relatively new industry, the underinvested nursing homes now must find a way to upgrade to assisted and long-term living, and memory loss centers. Introducing a new quality care system would be ideal, created from those within the industry who already are direct care staff.

These guidelines would come out of the training and education meetings where the participants are there to ever improve the situation of the individuals they tend.  Many who work in the personal care industry consider their work as a calling rather than just a job to earn a paycheck. These experienced and educated caregivers must be respected and celebrated. They stayed on the job during the recent pandemic when others chose to stay safely at home. They have built resident relationships and connections that have value beginning each day with a happy smile and a hearty “Hello! How are you doing today?”

Dedicated food servers and caregivers aren’t born with the talent and skill they need to be excellent at their work. They have learned through active participation in proper training like Kind Dining♥ provides because we also believe with our hearts that we educate people to do their chosen work with intention, skill, setting goals, and equitable care for the deserving residents. Training is a continuous journey. There is always a better way to learn, a new understanding, or an old skill reworked for a smoother result.

Be♥ Kind Tip: Training is a continuous journey.

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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